Senior Director, Business Strategy and Customer Insights - Walmart Business

Walmart • Bentonville, AR

10d • Onsite

About The Position

Walmart Business is a new omnichannel experience to save businesses, nonprofits and governments time, money, and hassle so they can focus on their missions. We leverage existing Walmart assets and build new capabilities to better serve B2B customers. We’re bringing together the Every Day Low Prices (EDLP), assortment, delivery speed and omni capabilities of Walmart with new experiences and functionality tailored to the unique needs of organizations. We are seeking an experienced, high energy, growth-oriented Senior Director, Strategy and Customer Insights to lead growth strategy, customer insights, PMO and operational excellence across our entire business. This is an exciting time to join Walmart Business as we accelerate and an unprecedented opportunity to impact the B2B eCommerce industry. You’ll have the chance to scale a new business while being backed by the strength of Walmart and having access to the assets of the world's largest omnichannel retailer. This role will report to the SVP and GM, Walmart Business and be part of the Walmart Business leadership team.

Requirements

• Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area.
• 3 years’ supervisory experience.

Nice To Haves

• Minimum Bachelors Degree in Business Administration, Finance / Accounting or related field or 4 years’ equivalent experience
• 15+ years related experience in business, finance, accounting, merchandising, operations, supply chain or related field
• 8+ years demonstrated experience managing a team
• eComm experience
• B2B experience
• Masters, MBA or related degree
• Working on cross-functional teams or projects
• Masters, Masters: Computer Science, Masters: Supply Chain, Masters: Transportation

Responsibilities

• Shape the overall strategic direction of Walmart Business; own the 5-year Long-Range Plan (LRP), Annual Operating Plan (AOP), customer segmentation frameworks, and competitor intelligence.
• Own strategic whitespace explorations. Identify and describe potential growth opportunities for Walmart Business. Deepen and make actionable ideas surfaced across the Leadership Team. For example, how do we monetize our B2B customer base?
• Drive systematic synthesis of customer feedback across always-on feedback tools, CES, and Sales to surface customer signals; lead primary quantitative and qualitative research programs (including NPS); and foster organizational customer empathy via customer advisory boards, ethnographies, and Voice2Action dashboards.
• Lead PMO operations, portfolio-wide reporting, and Big Rock Initiative (BRI) health scorecards; identify cross-portfolio gaps, coordinate cross-BRI planning, and execute clear path-to-green strategies for off-track initiatives.
• Own executive communications that shape how Walmart Business strategy is actioned across the enterprise (eComm MBRs/QBRs, WMUS MSM) and partner across Enterprise teams to unlock strategic synergies (e.g., International).
• Identify and execute opportunities where AI and modern capabilities reduce manual effort, increase speed to insight, elevate decision quality, and support day-to-day customer and portfolio operations.

Benefits

• competitive pay
• performance-based bonus awards
• medical, vision and dental coverage
• 401(k)
• stock purchase
• company-paid life insurance
• PTO (including sick leave)
• parental leave
• family care leave
• bereavement
• jury duty
• voting
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior