Senior Director, Business Ops & Strategic Initiatives

Boys & Girls Clubs of America•Atlanta, GA

22h•$105,939 - $140,000•Hybrid

About The Position

The National Director, Business Operations & Strategic Initiatives is a key leadership role responsible for how work moves across Field Operations and the broader Movement. Reporting to the Managing Director, Operations & Alignment, this leader oversees Business Operations and Project Management teams while driving operational excellence across systems, processes, project delivery, and digital platforms. The role combines strategic thinking with practical execution, ensuring that initiatives are delivered effectively, data is reliable, systems are user-friendly, and teams are equipped to support Clubs at scale. This is an ideal opportunity for a systems-minded leader who enjoys building structure, improving how work gets done, and leading teams through complexity and change.

Requirements

Bachelor's degree in Business, Operations, Project Management, Information Systems, Nonprofit Management, or a related field, or an equivalent combination of education and experience.
Minimum of 10 years of progressive experience in business operations, project management, systems implementation, process improvement, or related functions.
Experience leading teams and developing talent across multiple levels.
Experience leading complex, cross-functional projects from planning through implementation.
Experience working with CRM or enterprise platforms such as Salesforce.
Demonstrated success improving operational processes, systems, and organizational effectiveness.
Strategic Operations Leadership: Sees how people, processes, systems, and data connect to broader organizational outcomes and develops solutions that drive efficiency and impact.
Project and Change Leadership: Successfully leads complex initiatives, navigates ambiguity, and brings stakeholders along through change.
Systems Thinking: Understands how workflows, technology, and organizational structures interact and identifies opportunities to improve performance at scale.
Digital and Data Fluency: Uses technology, data, and operational insights to drive decision-making, improve adoption, and create better user experiences.
Influence and Collaboration: Builds strong partnerships across teams and functions, aligning stakeholders around shared goals and outcomes.
People Leadership: Develops talent, builds trust, fosters accountability, and creates an environment where individuals and teams can thrive.

Nice To Haves

Master's degree or advanced professional training in a related field.
Experience working within a national nonprofit, membership organization, franchise model, or similarly distributed network.
Project Management Professional (PMP) certification or comparable project management training.

Responsibilities

Lead, coach, and develop Business Operations and Project Management team members, fostering a culture of accountability, collaboration, and continuous improvement.
Establish clear expectations for service, responsiveness, and execution while modeling exceptional internal customer service.
Serve as a trusted thought partner to the Managing Director, Operations & Alignment and other Field Operations leaders to improve organizational effectiveness.
Build team capabilities through coaching, mentorship, and targeted development opportunities in project management, systems thinking, and digital platforms.
Embed BGCA's ICARE values into leadership practices, decision-making, and team culture.
Create an inclusive, engaging environment where employees can do their best work and grow their careers.
Oversee a national portfolio of cross-functional initiatives, ranging from targeted system enhancements to large-scale, multi-year strategic projects.
Establish and maintain project management standards, tools, frameworks, and best practices that improve consistency and execution across the organization.
Ensure projects are delivered within established scope, timelines, quality standards, and resource constraints.
Identify risks, dependencies, and resource challenges early and communicate recommendations to senior leadership.
Design and support governance structures that create clarity around decision-making, accountability, and escalation pathways.
Continuously evaluate and improve operational processes to reduce complexity and increase efficiency.
Partner with Field Operations, Information Technology, and enterprise stakeholders to design and enhance systems that support national operations.
Serve as a business leader and subject matter expert for Salesforce and related operational platforms.
Translate business needs into clear system requirements and collaborate with technical teams to test, refine, and implement solutions.
Improve data quality, reporting, workflow automation, and user adoption across key systems.
Use data and operational insights to identify opportunities to streamline processes and improve the experience of both Clubs and staff.
Evaluate the operational impact of new initiatives, identifying implications for people, processes, systems, timelines, and Clubs.
Provide recommendations that balance strategic goals with operational realities.
Identify opportunities to improve how Field Operations serves Clubs through better processes, tools, and technology.
Contribute to enterprise initiatives and strategic priorities as needed to support organizational success.
Exercise sound judgment when handling sensitive information and navigating complex business decisions.