Senior Director, Business Operations - Hyperscale & AI Sales

Cisco•San Francisco, CA

1d•Remote

About The Position

Join the Americas Hyperscale and AI Sales (AHS) organization, where we are defining the future of cloud and AI infrastructure by aligning our expertise with the world’s most influential technology accounts. Our organization operates through specialized pillars—Platform Hyperscalers and Emerging AI and Cloud — to drive deep co-development and market-leading innovation. You will be at the heart of this growth, partnering with enterprise-wide leadership to scale our operations and support the strategic execution of our FY27 vision and beyond. As the Senior Director, Business Operations – Americas Hyperscale & AI Sales, you will play a pivotal role in orchestrating and aligning key partners across the One Cisco operating model for short term and long-term growth. You will serve as a cross functional planner and trusted advisor, to operationalize cross functional collaboration with strategic partners including the Office of the CEO, Business Entities, Business Units, Supply Chain, and Corporate Strategy as well as run-the business peers across Strategy, Planning & Operations, Finance, Legal, and People & Communities.

Requirements

10+ years of experience in Sales, Sales Strategic Planning, Sales Finance, Business Operations or Supply Chain within the technology sector
Bachelor’s degree in Business , Technology, or related field
Direct experience within a sales organization or sales process (not purely strategy) including exposure to working with customers and closing deals
Demonstrated success navigating large, complex deals with strategic enterprise customers
Proven track record of leading through influence, building positive relationships with cross functional teams, executives and external stakeholders

Nice To Haves

MBA or equivalent advanced degree
Deep understanding of the Hyperscaler market, selling motions and customer base
Supply chain experience, and an understanding of how it intersects with large-deal execution
Familiarity navigating legal/contract processes as part of large, complex deal cycles
Demonstrated ability to analyze complex business processes, formulate strategic recommendations, and operationalize execution
Outstanding communication and presentation skills; capable of influencing at all levels, both internally and externally

Responsibilities

Operationalize and synchronize cross functional planning, alignment, and joint outcomes
Orchestrate strategic alignment across Finance, Legal, Supply Chain, Business Units, and CX to compress deal cycle time and eliminate friction from conception through approval
Optimize business constructs to accelerate deal approval; lead large deal creation and approval processes
Lead the overall strategy and execution of GTM in hyperscale
Ensure the pre-sales to post-sales lifecycle meets hyperscaler needs
Lead long range market planning and analysis, portfolio alignment, and account penetration strategy
Drive change management initiatives that translate strategic shifts into operational reality
Translate customer requirements into execution through focused Technical Program Management

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer