Senior Director, Business Management

Northern Trust • Chicago, IL

9d • $137,400 - $240,400

About The Position

The Senior Director, Technology Business Management serves as the strategic Business Manager to the BU CIO teams supporting Northern Trust Asset Management (NTAM), Wealth Management (WM), and Asset Servicing Technology (AST). The role leads the business management function across these technology organizations, driving strategic execution, financial management, workforce planning, governance, risk and regulatory activities, executive communications, operational effectiveness, and organizational performance.

The position leads existing business management leaders and teams across NTAM, WM, and AST, establishing a unified operating model for a global technology organization. As a trusted advisor to senior technology executives and a member of CIO leadership teams, the Senior Director aligns technology investments with business strategy, regulatory requirements, talent priorities, and operational objectives. The role works across North America, EMEA, and APAC and partners with technology CIOs, business executives, Finance, HR, Risk, Compliance, Legal, Procurement, and Enterprise Operations.

The role oversees consolidated technology operating budgets, expense and workforce planning, capital investment coordination, portfolio funding, and vendor and third-party spend. It also provides oversight of first-line risk activities and coordinates regulatory examinations, audits, risk assessments, remediation, governance, and control activities. The position leads executive reporting and communications and drives governance, standardized management practices, and continuous improvement across the supported organizations.

Requirements

• 15+ years of leadership experience within technology, financial services, business management, COO, strategy, operations, or related functions.
• Significant experience supporting senior technology executives and managing enterprise-scale business operations.
• Strong financial acumen, including budget management, forecasting, workforce planning, and investment governance.
• Deep understanding of risk management, regulatory oversight, audit processes, and governance frameworks within financial services.
• Demonstrated success leading complex, matrixed, and globally distributed organizations.
• Experience developing executive-level communications and board-ready materials.
• Exceptional influencing, stakeholder management, communication, and leadership skills.
• Applicants must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

• Experience supporting Asset Management, Wealth Management, Asset Servicing, or enterprise technology organizations.
• Prior Business Management, COO, Strategy, Chief of Staff, or Technology Operating Office leadership experience.
• Proven track record leading organization-wide transformation and operating model initiatives.

Responsibilities

• Lead business management leaders and teams supporting NTAM, WM, and AST, and establish a unified operating model.
• Advise senior technology and business leaders on organizational priorities, business performance, investment strategy, and operational effectiveness.
• Translate enterprise and business unit strategies into executable technology operating plans.
• Lead annual and multi-year business planning, including strategic goals, investment priorities, transformation initiatives, and workforce strategies.
• Facilitate executive staff meetings, business reviews, operating committees, governance forums, and strategic planning sessions.
• Drive cross-functional execution of transformational and organizational initiatives.
• Own consolidated business management processes for the supported technology organizations.
• Partner with Finance on operating expenses, headcount planning, forecasts, technology investments, vendor expenditures, and capital allocations.
• Oversee budget planning, expense management, financial reporting, and variance analysis; help allocate resources to strategic priorities and business outcomes.
• Develop executive reporting, performance dashboards, scorecards, and KPI frameworks covering financial, operational, workforce, risk, and delivery performance.
• Facilitate position management, requisition governance, and strategic resource allocation.
• Champion employee engagement, culture initiatives, communication strategies, and leadership effectiveness.
• Oversee and coordinate first-line risk management activities and alignment with enterprise risk, compliance, audit, and regulatory expectations.
• Coordinate regulatory examinations, internal audits, risk assessments, remediation programs, and governance reviews.
• Lead business management support for RCSA, compliance training, operational risk assessments, and issue management.
• Monitor and report risk metrics, control effectiveness, and governance outcomes to senior leadership.
• Lead development of executive presentations, board materials, management committee updates, regulatory reporting, and strategic communications.
• Develop concise narratives and insights to support executive decision-making, and coordinate communications and change management across global technology organizations.
• Provide governance oversight across strategic initiatives, programs, and technology portfolios; monitor execution against commitments, budgets, objectives, and milestones.
• Drive continuous improvement in productivity, efficiency, scalability, and organizational effectiveness.
• Establish standardized management processes, metrics, and reporting practices.
• Lead resolution of complex organizational and operational challenges requiring cross-functional coordination.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed