Senior Director, BPS Category Support

Hilton•McLean, VA

3d•$145,000 - $210,000•Onsite

About The Position

The Senior Director, BPS Category Support is based at a Hilton corporate office in McLean, Virginia, or Memphis, Tennessee, and reports to the Vice President of BPS. The role works with Global Brand Leaders to support execution of brand strategies focused on performance delivery and service optimization. It leads a team of Directors and Managers delivering customized support to hotels within a category and its brands, while ensuring support resources are deployed effectively and hotel support needs are met. The Senior Director represents BPS across the enterprise, advocates for Hilton and brand compliance with supported hotels, and communicates with internal and external audiences, including senior-level partners. The role also oversees the BPS Ramp Up program, particularly for new brands and conversion hotels, and coordinates hotel consultations, evaluates consultation recaps, and follows up on agreed hotel action steps. Travel of up to 35% is required.

Requirements

Seven years of related professional experience.
Five years of Hotel and/or Hospitality Management experience.
Three years of people management experience.
Firm understanding of franchisee and franchisor relationships and owner or management company relationships.
Ability to travel up to 35% of the time.

Nice To Haves

BA/BS bachelor's degree.
Three years of experience working with Hilton Brands.
Full-Service Brand experience.
Demonstrated proficiency with Salesforce and BOSS.
Knowledge of the hotel development process, including financing, construction, design, and operations.

Responsibilities

Serve the Category Leader's needs and ensure hotel support needs are met.
Partner with the Category Leader to manage needs and expectations in line with available BPS resources.
Understand Category and Brand objectives and deploy Category Support teams to maximize impact and results.
Lead Directors and Managers in delivering customized support to hotels within the Category and its Brands.
Represent BPS in enterprise projects, work groups, and initiatives related to the Category and its Brands.
Provide overall hotel support status and build consensus on support deployment and prioritization of opportunity hotels.
Advocate for Hilton with supported hotels and ensure brand compliance and representation.
Develop and deliver communications and presentations to internal and external audiences and senior-level partners.
Ensure Category and Brand hotel support activities are documented in Salesforce.
Participate in Brand Compliance Committee Meetings, Commercial Focus Meetings, and other Category-related meetings and events when BPS representation is needed.
Partner with other BPS Senior Directors to maximize use of central support resources, including Targeted Coaching Emails and Boost Action Plans.
Oversee BPS Ramp Up programmatic support, with particular focus on new brands and conversion hotels.
Oversee hotel consultation facilitation and coordination within the Category, assess consultation quality and recaps, and ensure follow-up on agreed hotel action steps.

Benefits

110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
Employee stock purchase program offering Hilton shares at a 15% discount.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis Concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Generous paid time off.
Health and welfare plans, including coverage options for dental and vision care.
Retirement plans.
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan and the Company's long-term incentive plan, subject to plan terms and conditions.