Senior Director, Billing

Labcorp•USA - Remote - North Carolina, NC

8d•$145,000 - $180,000•Remote

About The Position

Labcorp is seeking a REMOTE Senior Director of Revenue Cycle Strategy & Customer Performance to join our team! This executive leader is expected to be a strategic voice at the table, shaping decisions that influence customer retention, operational efficiency, and overall financial performance. This role oversees a team of RCM relationship managers (Directors) and specialized analysts who investigate root causes of non-payment, workflow errors, and operational breakdowns and engage with Sales and clients to steer process improvements and drive positive outcomes. The Senior Director collaborates closely with Field Support Directors to align revenue cycle initiatives with broader business priorities, ensuring that customer-facing and internal processes work in concert to improve the bottom line.

Requirements

Bachelor’s degree with 10+ years of experience in revenue cycle management, healthcare operations, or related fields or Associate degree with 12+ years of experience in revenue cycle management, healthcare operations, or related fields, etc
Exceptional analytical, communication, and executive-level presentation skills.
Track record of building and leading high-performing teams in fast-paced, high-growth environments

Nice To Haves

Minimum 8+ years experience partnering with Sales, Operations, and customer-facing teams effectively
Minimum 6+ years previous experience driving decisions and initiating executive escalation as a client relationship leader
Minimum 5+ years knowledge of technical fluency with modern RCM platforms and proven experience of leveraging AI and automation to drive performance.
Minimum 6+ years as a Senior leader with experience in designing, as well as, influencing business and margin outcomes
Minimum 5+ years experience with senior leadership demonstrating independent thinking and proven ability to challenge “status quo” with leadership and divisional support
Minimum 7+ years of front-end and back-end revenue cycle processes experience, including billing, collections, adjustments, and denial management
Minimum 8+ years experience in RCM leadership with strong knowledge of the “order to cash process”, as well as, industry trends
Minimum 6+ years prior knowledge of root cause analysis of denials and revenue leakage
Minimum 5+ years with hands-on experience working directly with claims warehouses and associated analytics workflows.
Long tenure of experience demonstrating diplomacy while making key decisions for divisional support

Responsibilities

Serve as a trusted advisor and key decision-maker within divisional leadership forums, ensuring revenue cycle considerations are represented in strategic planning and customer-impacting decisions.
Develop and execute a comprehensive revenue cycle strategy that aligns with divisional business goals and enterprise priorities and contributes to margin expansion.
Translate RCM leadership initiatives into actionable revenue cycle programs that improve customer outcomes and financial performance.
Maintain a forward-looking view of customer health, identifying accounts at-risk and driving interventions that support retention and financial stability.
Lead a team of divisional revenue cycle leaders responsible for identifying, analyzing, and correcting workflow issues that drive adjustments, denials, and write-offs.
Oversee investigations into root causes of non-payment, including operational errors, customer process gaps, and internal workflow breakdowns.
Drive the development of corrective action plans and long-term process improvements to reduce recurring issues and strengthen outcomes to improve the bottom line and customer satisfaction.
Partner with Field Support Directors to address customer-specific barriers to payment, including contract misalignment, ordering errors, service delivery issues, and communication gaps.
Collaborate with Phlebotomy, divisional IT and National Accounts leadership.
Lead a specialized team focused on resolving issues that fall outside of Sales involvement, ensuring comprehensive coverage of all revenue-impacting scenarios.
Act as a unifying force across functions to ensure customers at risk of leaving receive coordinated, timely, and effective support.
Mentor Field Support Directors to develop and execute mitigation strategies that address root causes and reinforce customer confidence.
Present customer risk insights and recommended actions to executive and RCM leadership, ensuring visibility and alignment on retention priorities.
Monitor key performance indicators related to revenue capture, bad debt, adjustments, and customer payment behavior.
Use data-driven insights to prioritize initiatives, allocate resources, and measure the financial impact of process improvements.
Present performance updates, risk assessments, and strategic recommendations to executive and divisional leadership.
Build, mentor, and develop a high-performing team of RCM divisional leaders and subject-matter experts.
Foster a culture of accountability, continuous improvement, and cross-functional partnership.
Ensure team members are aligned with enterprise revenue cycle strategy while remaining responsive to division-specific needs.
Drive the development of corrective action plans and long-term process improvements to reduce recurring issues and strengthen outcomes to improve the bottom line and customer satisfaction.