Billing Senior Analyst

Equinix•Dallas, TX

1d•$70,000 - $105,000

About The Position

The Senior Billing Analyst will act as the Global Single point of contact responsible for process improvements and support with Analytical work and Escalation for at least three of our Strategic Customers. This role supports billing accuracy, accounts receivable end-to-end, risk mitigation with direct accountability for customer experience.

Requirements

5+ years in Billing, Accounts Receivable, Credit Control, or Invoice-to-Cash functions
Demonstrated experience managing collections and customer risk
Proficiency with ERP systems and Microsoft Excel
Bachelor's degree preferred

Responsibilities

Lead Role Monitor AR Aging, identify risk drivers, and take proactive actions to reduce aged debt
Review accounts monthly with CSM/Sales/Customer (where applicable)
Monthly Cash forecasting for Customer groups
Monthly Top 10 90+ Debt deck updates to be presented to GBCC Leadership
Attend Quarterly business reviews with Sales/CSM and Customer
Attend regional Customer meetings for tracking of global issues
Creation of Quarterly Executive decks, which is then presented to the Global Account Team and GBCC Leadership
Maintain global dispute tracker
Customer Support Identify upstream drivers of billing and receivables issues
Wors closely with cross functional organizations to respond to customer inquiries to investigate and work with the in-region Billing analysts and Credit Analysts to resolve the disputes
Resolve and track global billing issues as they arise working with the upstream teams to fix root cause problems (e.g. Pricing Agreement misalignment, Budgetary Quoting for PO Uplifts)
Act as First Line Support for disputes and non-payment escalations
Lead regional or global customer support
Work though Customer Handbooks (where applicable)
Ensure new accounts are included in the Global Pricing Agreements
Project Management Participate on projects and ad hoc assignments as needed
Lead small projects
Streamlining of end-to-end processes
System and Process Efficiencies Ensure timely resolution of customer and internal cases in line with SLAs
Validate data against executed contracts
Identify upstream drivers of billing and receivables issues. Partner with Sales, Operations, Pricing, Tax, and IT to drive permanent corrective actions.
Contribute to process improvements, automation initiatives, and control enhancements.
Reporting Produce and appropriately file reports
Coordinate reporting globally or regionally