Senior Director, Authorized Treatment Center (ATC) Cell Therapy Operations

Iovance Biotherapeutics

12d•$280,000 - $300,000•Remote

About The Position

The Senior Director, Authorized Treatment Center (ATC) Cell Therapy Operations leads the strategy, team, and operational performance of Iovance’s treatment-center network. The role oversees center authorization, readiness, ongoing support, and network growth to support patient access and reliable treatment coordination. Working with treatment-center leaders and internal partners, the Senior Director sets operational standards, manages resources and risks, and prepares the network for new indications and changing business needs. The position requires travel 35% of the time. The role leads and develops the ATC Operations team and sets the network’s multiyear strategy and annual objectives. It oversees the treatment-center lifecycle and operations spanning tumor procurement, order intake, logistics, manufacturing coordination, treatment readiness, and supporting systems. The Senior Director works across company functions and with treatment centers to establish standards, monitor performance, address issues, improve processes, and plan resources and continuity measures. The position requires a bachelor’s degree and at least 10 years of progressive relevant experience, including at least six years of people leadership. An advanced degree and experience with relevant operational systems, network expansion, new-indication readiness, or commercial launch operations are preferred. The role operates in a professional or remote office environment and involves standard office equipment and keyboards.

Requirements

Bachelor’s degree in biological sciences, nursing, health sciences, business, operations, or a related field.
At least 10 years of progressive experience in biopharmaceutical, oncology, cell therapy, healthcare operations, clinical operations, treatment-center operations, or a related environment.
At least six years of people-leadership experience, including responsibility for organizational capability, performance management, coaching, talent development, and succession planning.
Demonstrated experience supporting commercial-stage therapy and expanding or improving cell therapy treatment-center operations after commercial launch.
Deep understanding of oncology and cell therapy operations, including operational requirements of academic medical centers, transplant or infusion programs, and community oncology settings.
Experience managing the treatment-center lifecycle, including identification, qualification, authorization, onboarding, readiness, ongoing support, monitoring, remediation, and reauthorization.
Working knowledge of the end-to-end cell therapy patient and product journey, including chain of identity and custody, tumor procurement, order intake, logistics, manufacturing coordination, treatment readiness, and supporting systems.
Demonstrated experience establishing governance, managing escalations, mitigating operational risk, and leading cross-functional decisions in a complex, regulated environment.
Experience with quality systems and continuous improvement, including investigations, root-cause analysis, corrective and preventive actions, change control, issue trending, and inspection readiness.
Ability to translate approved labeling, regulatory commitments, policies, and procedures into practical operating processes and treatment-center requirements.
Experience in strategic and network planning, capacity management, budget management, resource forecasting, and business-continuity planning.
Ability to develop and interpret operational measures and trends to support decisions and improve performance.
Strong communication, negotiation, and problem-solving skills, including the ability to explain complex issues clearly, advise senior leaders, resolve competing priorities, and secure decisions across teams without direct authority.
Proficiency with Microsoft Excel, PowerPoint, and Word.
Ability to remain in a stationary standing or sitting position for prolonged periods.
Ability to move about inside an office and exert up to 10 pounds of force occasionally, or a negligible amount of force frequently or constantly, to move objects.
Visual acuity to prepare and analyze data and figures, view a computer screen, and read extensively.
Ability to perform repetitive wrist, hand, and/or finger motions.
Ability to communicate with others to exchange information.
Clear and conceptual thinking, excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress, multiple priorities, and deadlines.

Nice To Haves

Advanced degree in science, nursing, healthcare administration, business, operations, or a related discipline.
Experience with business intelligence, workflow, customer relationship management, quality, or operational management systems.
Experience with treatment-center network expansion, new-indication readiness, or improvements to commercial launch operations.

Responsibilities

Lead and develop the ATC Operations team, including responsibilities, staffing plans, workload allocation, coaching, and succession planning.
Set the ATC network strategy, multiyear plan, and annual objectives based on patient access, geographic coverage, referral demand, center capacity, performance, and anticipated growth.
Oversee center authorization, onboarding, readiness, ongoing support, monitoring, remediation, reauthorization, and deactivation, ensuring required milestones and documentation are completed.
Provide operational leadership across tumor procurement, order intake, logistics, manufacturing coordination, and treatment readiness, including chain of identity and custody and supporting systems.
Coordinate responsibilities with Commercial, Quality, Manufacturing, Supply Chain, Regulatory, Medical, and treatment-center teams.
Lead operational reviews with company and treatment-center leaders; communicate performance, capacity, risks, and priorities; resolve cross-functional issues; and track decisions and actions to completion.
Maintain ATC operating standards and training requirements in partnership with Quality, Regulatory, and Medical, reflecting approved labeling, regulatory commitments, applicable guidance, and company policies.
Set and use performance measures for center readiness, capacity, throughput, turnaround times, support demand, compliance, and center experience to prioritize improvements.
Simplify and standardize processes, systems, tools, communications, and support according to center volume, complexity, experience, and risk.
Establish escalation procedures and response expectations for operational incidents and recurring issues; partner with Quality on investigations, root-cause analysis, corrective and preventive actions, and effectiveness verification.
Represent Iovance in relevant industry forums and partnerships; assess changes in cell therapy practices, quality, regulation, access, and logistics and incorporate relevant findings into ATC standards and team training.
Oversee business-continuity and contingency plans for courier disruptions, tumor collection constraints, manufacturing interruptions, system outages, and other events that could delay operations.
Forecast staffing, vendor, and technology needs; develop resource plans and manage the ATC Operations budget to support network growth and changing needs.
Lead ATC readiness for new indications and other assigned operational initiatives, with defined responsibilities, timelines, and completion measures.
Comply with Iovance Biotherapeutics’ core values, policies, procedures, compliance requirements, and standards of business ethics.