Director, Global Cell Therapy Commercial Operations

Johnson & Johnson • Raritan, NJ

4d

About The Position

Janssen Global Services is recruiting a Director, Global Cell Therapy Commercial Operations to support critical priorities across the cell therapy business, enabling operational readiness, execution, and continuous improvement across global markets and cross-functional teams. The role spans launch readiness, ongoing operations, and strategic transformation initiatives as business needs evolve. The successful candidate will operate in a dynamic environment, partnering across regions and functions to deliver a seamless customer and patient experience.

Requirements

• Bachelor’s degree required.
• 10+ years of experience in pharmaceutical or biotechnology industries, with strong commercial experience in sales, marketing, or analytics.
• Experience partnering with commercial teams to drive business outcomes.
• Strong analytical skills and ability to translate data into action.
• Experience leading cross-functional initiatives across global or regional teams.
• Ability to operate in fast-paced, ambiguous environments.
• Strategic thinking with a strong execution focus.
• Strong communication and stakeholder-management skills.

Nice To Haves

• Advanced degree.
• Experience in oncology, hematology, or cell therapy.
• Experience supporting commercial planning or business-planning processes.
• Familiarity working across market access, supply, and medical functions.
• Experience working with external alliances or partnerships.
• Exposure to process improvement or operational transformation.

Responsibilities

• Champion operational excellence, process innovation, and future-readiness for current and future cell therapy platforms; benchmark regional and competitor practices to inform improvements.
• Lead cross-functional process improvements across regions to improve the end-to-end customer experience.
• Coordinate commercial input into process and ecosystem changes, including chain-of-identity and chain-of-custody solutions, in partnership with global, regional, and local teams.
• Define, track, and share operational KPIs with stakeholders; align priorities, responsibilities, and execution plans with agreed objectives and key results (OKRs).
• Develop and execute market-readiness strategies and tactics for current and future indications of the cell therapy platforms.
• Serve as IT business owner as needed, advocate for customer needs, and partner with IT to streamline operations and improve scheduling, data, and user interfaces as new countries launch.
• Develop and execute strategies, assets, and tactical plans with internal stakeholders; share learnings across regions to support consistent, scalable operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director