Senior Director, AI Enablement (Eden Prairie, MN)

UnitedHealth Group•Eden Prairie, MN

1d•$159,300 - $273,200

About The Position

UnitedHealth Group is seeking a Senior Director, AI Enablement to shape the next phase of its People reimagination and transition toward an AI-first HR operating model. The role will build and lead the People-side capability for identifying, designing, governing, and scaling AI-enabled experiences, intelligent workflows, and agentic solutions across the People function. Within the People Digital capability, this senior leader will translate AI opportunities into practical, responsible, and measurable People outcomes. The role works across HR centers of excellence, shared services, payroll, People Analytics, Strategy and Operations, Culture, Technology, Legal, Privacy, Risk, and enterprise AI teams. It aims to improve employee and manager experiences, strengthen service delivery, reduce operational friction, and maintain effective controls. The position connects business strategy, workflow design, AI opportunity, operating-model change, and governance; it is neither a pure technology role nor a traditional HRIS role.

Requirements

At least 8 years of significant leadership experience in HR technology, digital product, workflow design, service transformation, AI enablement, or related fields.
Experience leading complex, cross-functional transformation in a large enterprise environment.
Demonstrated success building business-led digital or AI capabilities, rather than only supporting them from a technical or project perspective.
Strong understanding of HR operating models, shared services, service delivery, and employee and manager journeys.
Experience with AI-enabled product design, intelligent workflows, conversational experiences, copilots, agents, or enterprise automation.
Experience working in highly matrixed environments across business, technology, operations, analytics, legal, and risk partners.
Strong executive communication, influence, and change leadership skills.

Nice To Haves

Experience in a Fortune 500 or similarly complex enterprise environment.
Experience with People technology ecosystems that include platforms such as Oracle HCM, ServiceNow, enterprise data and AI platforms, and virtual agent or orchestration tools.
Familiarity with workforce data governance, semantic stewardship, and trusted business logic for AI-enabled solutions.
Experience designing or governing AI use cases in sensitive or regulated business environments.
Experience leading service transformation or shared-services enablement programs.
Experience establishing AI governance frameworks, human-in-the-loop designs, or model risk controls.

Responsibilities

Define and lead the People-side AI strategy in alignment with People reimagination and an AI-first HR operating model.
Build and manage the People AI use-case portfolio, prioritizing copilots, agents, intelligent workflows, and AI-enabled service experiences.
Identify valuable AI opportunities for employees, managers, shared services, centers of excellence, and People leadership; establish prioritization criteria based on impact, feasibility, risk, readiness, and enterprise alignment.
Lead the design of intelligent workflows that connect employee intent, policy logic, service delivery, and platform execution across the People technology ecosystem.
Define how AI-enabled experiences operate across Eva, MyHR (Oracle HCM), ServiceNow, and related People technologies.
Oversee People-side design of conversational flows, prompt intent, escalation logic, guided experiences, and next-best-action capabilities.
Ensure workflows improve self-service, manager service, shared-services efficiency, and end-to-end journey outcomes.
Establish and lead the People AI governance model, including risk classification, human-in-the-lead requirements, review gates, and control standards.
Partner with Legal, Privacy, Risk, Security, and enterprise AI governance teams to ensure AI-enabled HR solutions are safe, compliant, auditable, and trustworthy.
Define boundaries for where AI can advise, automate, recommend, escalate, or stop; ensure use cases rely on approved policy, trusted business data, and appropriate knowledge sources.
Serve as the primary People Digital leader for AI across HR centers of excellence, shared services, payroll, People Analytics, and Technology.
Partner with Strategy and Operations to translate process intent into intelligent workflows; with Employee Experience and Culture to align experiences to persona needs and principles; with shared services to redesign work across agent, human-agent, and human tiers; and with Technology on platforms, architecture, integrations, security, and reusable capabilities.
Define success measures for People AI initiatives, including experience, productivity, service, risk, and value measures.
Partner with adoption and change leaders on rollout, readiness, communications, and behavior change; build a measurable value-realization model; and monitor adoption, outcomes, feedback, and risk signals to improve the portfolio.
Build and lead a high-performing team responsible for AI product leadership, intelligent workflow design, governance, knowledge readiness, and business-side AI enablement.
Establish operating rhythms, role clarity, and ways of working across People Digital and partner teams.
Develop talent and capability in prompt and conversation design, intelligent workflow design, AI governance, and HR knowledge architecture.
Serve as a thought leader and trusted advisor to senior People and Technology leaders on the future of AI in HR.