Senior Director, Account Executive Operations (Remote-Eligible)

Capital One • McLean, VA

8d • $217,000 - $272,400 • Remote

About The Position

The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership—building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships. We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization.

Requirements

• High School Diploma, GED or equivalent certification
• At least 10 years of account management, operations, or relationship management experience within the financial services or payments industry
• At least 8 years of people leadership and performance management experience

Nice To Haves

• Bachelor’s or Master’s Degree
• 12+ years of account management, operations, or relationship management experience within the financial services or payments industry
• 10+ years of senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams
• Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the South American market
• 5+ years of change management experience

Responsibilities

• Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans.
• Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows.
• Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network’s top-tier, highest-impact strategic partners, managing relationships at the C-suite level.
• Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity.
• Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building.
• Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals.
• Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed.
• Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel.

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED