Director, Account Operations- REMOTE

American Chemical Society•Dallas, TX

1d•$100,000 - $135,000•Remote

About The Position

Provides strategic and operational leadership for Corporate Account Operations by overseeing a team of up to 10 Corporate Account Operations professionals while also directly managing account operations for a select group of high-value corporate accounts. Success in this role is demonstrated through strong team performance, consistent delivery of high-quality partner experiences, achievement of revenue retention and growth goals, and effective cross-functional alignment with sales and enterprise partners. This player-coach role strengthens organizational impact by scaling account execution excellence, developing talent, and maintaining direct engagement in key accounts that deepen corporate partner value. This is a remote/work from home role.

Requirements

Minimum seven years of progressive experience in corporate account management, partnership operations, program management, fundraising operations, or related business functions.
Three years of people leadership experience and direct responsibility for strategic or high-value accounts.
Demonstrated success leading and developing high-performing teams in a complex, matrixed environment.
Proven ability to balance people leadership responsibilities with direct ownership of strategic or high-value account operations.
Strong strategic thinking and operational leadership skills, with the ability to translate business goals into team execution plans.
Proven ability to manage multiple priorities, lead through change, and drive consistent execution across a distributed portfolio or team.
Strong relationship management and collaboration skills, with the ability to work effectively across sales, operations, and external partner groups.
Strong analytical, problem-solving, and decision-making skills, including the ability to use operational data and partner feedback to improve performance.
Excellent written and verbal communication, presentation, coaching, and interpersonal skills.
Broad knowledge of corporate partnership execution, stewardship, customer service, and organizational policies and procedures.
Proficiency in computer-based applications and systems used for account management, reporting, and communication.

Responsibilities

Leads, coaches, and develops a team of up to 10 Corporate Account Operations staff, setting clear expectations, managing performance, building capabilities, and fostering a culture of accountability, collaboration, and continuous improvement (30%).
Directly manages account operations for a select portfolio of high-value corporate accounts, ensuring successful execution of partnership commitments, proactive problem solving, strong customer satisfaction, and retention of strategic relationships (10%).
Directs the execution of corporate partner programs and account operations across the broader portfolio to ensure consistent fulfillment, operational excellence, and alignment with organizational revenue and stewardship goals (15%).
Establishes and monitors team processes, service standards, workflows, and performance measures to improve scalability, efficiency, risk management, and consistency in partnership delivery (20%).
Builds and maintains collaborative relationships with internal stakeholders and external corporate representatives to resolve escalated issues, remove barriers, and ensure successful implementation of partnership commitments (20%).
Analyzes portfolio trends, operational data, and partner feedback to identify opportunities for improvement, inform leadership decisions, and strengthen retention and growth strategies (5%).