Senior Digital Service Deliver Analyst

Caterpillar•Irving, TX

6d•Onsite

About The Position

Manages technology vendor governance, intake operations, various contract reviews, supplier engagement tracking, and executive-level visibility across the vendor lifecycle. Supports resolution of supplier, contract, SOW, and project intake issues by coordinating with business partners, Purchasing, Legal, Finance, and various other Caterpillar and supplier contacts. Develops and improves VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines. Implements processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc. Conducting analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity. Analyzes supplier engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs. Reviews SOWs, renewals, amendments, NDAs/NDSAs, and MSAs for completeness, compliance, risk, scope clarity, deliverables, funding alignment, acceptance criteria, and governance requirements.

Requirements

Negotiating Works to achieve win-win in negotiations, rather than taking a win-lose approach.
Focuses on issues rather than personalities.
Uses active listening and probing techniques to surface problems, issues, and interests.
Demonstrates a willingness to examine own position.
Presents own position and listens attentively to position of others.
Project Management Manages vendor intake and VMO project flow by tracking request status, ownership, aging items, blockers, risks, escalations, next steps, and leadership reporting needs.
Utilizes preferred tools, techniques and methods for estimating project cost and time.
Plans, estimates, staffs, organizes and monitors significant projects.
Identifies risks and vulnerabilities; creates contingency plans.
Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
Maintains open communication among project participants and interested parties.
Communicates reporting requirements; creates monitoring and control mechanisms.
Stakeholder Management Assesses the role of the board and its committees in promoting governance and accountability to stakeholders.
Uses an appropriate range of technology mediums to communicate effectively with stakeholders in formal and informal situations.
Provides assistance to colleagues promoting a culture of inclusion, collaboration, ethics and compliance.
Applies empathy and cultural sensitivity with diverse stakeholders.
Assesses the opportunities and risks of pursuing a corporate strategy in the context of ever-increasing complex stakeholder considerations.
Product and Vendor Evaluation Assists in selecting suitable products and vendors within the organization.
Analyzes and prioritizes products and vendors in the marketplace.
Follows the established processes and procedures for product and vendor evaluation.
Understands the software requirements by cooperating and consulting with architects and other IT professionals.
Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

Nice To Haves

Contracts Management and Administration Administers locally relevant contracts for the department.
Implements organizational protocols and procedures for contracts management.
Explains the types of information required before a contract is signed.
Reviews contracts to ensure compliance with contract specifications and regulations.
Assists in creating files of relevant information for specific vendors, customers, or contracts.
Vendor Management Resolves routine supplier issues; escalates non-routine issues up chain of command.
Supports supplier governance by maintaining visibility to active engagements, open issues, renewal needs, performance concerns, escalation items, and portfolio-level reporting.
Works with vendors to ensure that purchases meet delivery date and quality specifications.
Researches alternative vendors or suppliers; participates in supplier selection.
Acts as the routine contact point between the organization and vendors.
Follows procedures in carrying out routine supplier management tasks.
ITIL Service Delivery Has worked in direct support of providing a specific service.
Describes control and quality tools used in service delivery.
Describes tools and techniques for optimizing application performance.
Identifies data center functions needed to support that service; cities common problems.
Explains tools and techniques for monitoring and improving the quality of service.

Responsibilities

Supports resolution of supplier, contract, SOW, and project intake issues by coordinating with business partners, Purchasing, Legal, Finance, and various other Caterpillar and supplier contacts.
Develops and improves VMO workflows, VIDA intake processes, review checklists, approval paths, templates, reporting methods, and escalation routines.
Implement processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.
Conducting analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity.
Analyzes supplier engagements, project volume, renewal timelines, spend exposure, concentration risk, aging requests, and supplier alignment with business needs.
Reviews SOWs, renewals, amendments, NDAs/NDSAs, and MSAs for completeness, compliance, risk, scope clarity, deliverables, funding alignment, acceptance criteria, and governance requirements.
Manages vendor intake and VMO project flow by tracking request status, ownership, aging items, blockers, risks, escalations, next steps, and leadership reporting needs.
Administers locally relevant contracts for the department.
Implements organizational protocols and procedures for contracts management.
Explains the types of information required before a contract is signed.
Reviews contracts to ensure compliance with contract specifications and regulations.
Assists in creating files of relevant information for specific vendors, customers, or contracts.
Resolves routine supplier issues; escalates non-routine issues up chain of command.
Supports supplier governance by maintaining visibility to active engagements, open issues, renewal needs, performance concerns, escalation items, and portfolio-level reporting.
Works with vendors to ensure that purchases meet delivery date and quality specifications.
Researches alternative vendors or suppliers; participates in supplier selection.
Acts as the routine contact point between the organization and vendors.
Follows procedures in carrying out routine supplier management tasks.
Has worked in direct support of providing a specific service.
Describes control and quality tools used in service delivery.
Describes tools and techniques for optimizing application performance.
Identifies data center functions needed to support that service; cities common problems.
Explains tools and techniques for monitoring and improving the quality of service.