Customer Deliver Analyst

Kenvue•Rogers, AR

8d•$72,675 - $102,600•Hybrid

About The Position

The Customer Deliver Analyst plays a critical role in improving customer experience and supply chain performance through data-driven decision making, digital tools, and cross-functional collaboration. This role partners with a variety of teams to identify risks, solve operational challenges, and implement solutions that improve service, inventory health, logistics efficiency, and overall supply chain performance. Leveraging analytics, automation, and modern reporting tools, the role supports business planning, forecasting, inventory management, and logistics execution by transforming complex data into actionable insights and recommendations. This position helps identify opportunities, improve decision-making, and drive operational excellence across the supply chain. Beyond day-to-day operations, the role contributes to continuous improvement initiatives aimed at enhancing customer satisfaction, improving service levels, reducing costs, and increasing efficiency. Opportunities may include supporting benchmarking activities, evaluating emerging technologies, and participating in projects that strengthen forecasting, replenishment, logistics, reporting, and broader supply chain capabilities.

Requirements

2-4 years of related work experience required.
Solid problem-solving and analytical skills required.
Proficiency with MS Office, including advanced Excel required.
Experience with data visualization tools (e.g., Tableau, Qlik, or Power BI, etc.) required.
University/Bachelor's Degree or Equivalent.

Nice To Haves

Strong collaboration and communication skills with experience working on multi-functional teams preferred.
Experience with developing digital solutions preferred.
SAP experience preferred.
Demonstrated ability and desire to learn and optimize new systems and applications preferred.
A customer-centric mindset, with customer-facing working experience is preferred.
Experience working in the End-to-End Supply Chain (Sourcing, Planning, Manufacturing, Transportation, Distribution, Customer Service) is preferred.
Business applications preferred, such as BW, EDI, Celonis or other ERP Systems.
Process Excellence training or certification such as Lean, Six Sigma is preferred.
Strong project management skills are preferred.

Responsibilities

Improve customer experience and supply chain performance through data-driven decision making, digital tools, and cross-functional collaboration.
Partner with a variety of teams to identify risks, solve operational challenges, and implement solutions that improve service, inventory health, logistics efficiency, and overall supply chain performance.
Leverage analytics, automation, and modern reporting tools to support business planning, forecasting, inventory management, and logistics execution by transforming complex data into actionable insights and recommendations.
Identify opportunities, improve decision-making, and drive operational excellence across the supply chain.
Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction, improving service levels, reducing costs, and increasing efficiency.
Support benchmarking activities, evaluate emerging technologies, and participate in projects that strengthen forecasting, replenishment, logistics, reporting, and broader supply chain capabilities.