Senior Digital Product Manager - WMS

MillerKnoll•Batavia, OH

About The Position

As a Senior Digital Product Manager, you will support the strategy, development, and execution of MillerKnoll Group’s retail supply chain product portfolio, with a primary focus on Warehouse Management Systems (WMS) and supporting capabilities. You will define and lead delivery of WMS initiatives, including integrations across fulfillment, transportation, inventory, and enterprise systems, to enhance customer experiences, streamline service operations, and drive business value. Acting as the voice of the customer, you will manage and prioritize product backlogs, ensure seamless feature delivery, and maximize impact for the business and customers.

Requirements

Bachelor’s degree in IT, Business, Supply Chain, or a related field, or an equivalent combination of education and experience.
3–5 years of experience in product or delivery management, product ownership, or business analysis, preferably in a digital warehouse operations environment.
3–5 years serving as Product Owner or Senior Business Analyst for WMS capabilities, including inbound, receiving, putaway, picking, packing, shipping, returns, and cycle counting.
Experience managing requirements for WMS integrations with upstream and downstream systems such as ERP, Order Management, Transportation, and Inventory.
Good understanding of agile or iterative delivery methods.
Strong organizational and project management abilities.
Experience in vendor management.
Strong communication and presentation skills.
Demonstrated experience in intake management and product roadmapping.
Strong analytical skills and a deep understanding of web analytics.
Experience in requirements analysis and definition.
Deep understanding of the contemporary digital ecosystem.
Excellent written and verbal communication skills, with the ability to influence decision-making and creative concepts.
A history of delivering consistent results with strong attention to detail.
Ability to use office automation, communication, software, and tools in the Herman Miller office environment.
Ability to perform all essential job functions with or without accommodations.

Nice To Haves

Product Owner or business analyst experience with Transport Management Systems (TMS), logistics capabilities, and their integration.

Responsibilities

Collaborate with business and technology stakeholders to create and prioritize the product roadmap.
Work with stakeholders, product, and engineering teams on internal and external bugs and feature improvements.
Run scrum ceremonies, including refinement sessions and stand-ups.
Collaborate with other product managers to align roadmaps and priorities for cross-functional features.
Manage other team members.
Partner with stakeholders to ensure successful product adoption.
Define product features and requirements, epics, and stories, and lead implementation of new digital products or product updates.
Ensure user acceptance, performance, and post-production testing is conducted and documented according to Herman Miller testing guidelines.
Foster a culture of customer-centered design throughout the organization.
Analyze operational KPIs to measure product success and customer value.
Identify digital marketplace opportunities and trends, analyze relevant vendors, and monitor the competitive landscape.
Manage vendor and stakeholder relationships.
Research and maintain knowledge of emerging technologies that may optimize current business practices.
Use analytics and customer research to measure product effectiveness and guide future product development.
Perform additional responsibilities as requested to achieve business objectives.