Senior Digital Product Manager - Portal Experience Platform

Symetra

28d•Remote

About The Position

As a Senior Digital Product Manager - Portal Experience Platform, you will define the vision, strategy, and roadmap for both the Symetra Login Experience (SLX) and for Enterprise Portal (EP) initiatives. You will use your deep business and technical expertise to guide case development, set technical direction, and manage products throughout their lifecycle. You will clearly articulate each product’s value proposition to partners and make informed recommendations about when a product should evolve, be replaced, or be retired. You will typically manage multiple major initiatives and highly complex products, building alignment across business, technical, and cross-functional partners. By using strong product management frameworks and a variety of research techniques, you will ensure your products deliver meaningful business outcomes and long-term value.

Requirements

You have a high school diploma (required) and a bachelor’s degree (or equivalent industry experience), along with 10–15 years of relevant work and at least 3 years in a highly regulated industry or specialized domain.
Thrive as a digital product management expert, especially in customer‑facing web and portal experiences.
Demonstrate proficiency in Identity and Access Management (IAM) and modern authentication standards such as SAML, OAuth, and OpenID Connect.
Have demonstrated knowledge of or experience with authentication and login platforms, such as Okta, Azure AD, Ping, and Auth0.
Familiarity with role‑based, tiered, and delegated access models that scale.
Bring awareness of MFA, adaptive authentication, and broader security/compliance considerations for access management.
Excel with Agile practices, using work management tools such as Azure DevOps (ADO) or Jira; certifications like Scrum Product Owner, Scrum Master or equivalent experience are a plus.
Lead with influence: providing strategic direction, mentoring with intention, and guiding partners at all levels through skilled negotiation, consensus‑building, and cross‑functional facilitation.
Excel at transforming ambiguity into clarity using advanced analytical, problem‑solving, and critical‑thinking skills—while building trust, fostering collaboration, and making sound decisions in complex environments.
Some minimal annual travel required (for people manager roles only)
Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Responsibilities

Develop and communicate SLX and EP product strategy aligned to department goals, collaborating with customers, business partners, and technology teams while securing resources to maintain a healthy product lifecycle.
Apply Agile practices to deliver high-quality solutions, partner with the product owner to maintain a clear and measurable backlog, support delivery teams on protocols manage risks and dependencies, and drive continuous improvement.
Serve as the primary expert for your product domain, tailoring communication across audiences and formats, clearly conveying product vision and strategy, and acting as the main contact for vendors.
Use qualitative and quantitative data to measure impact, inform product decisions, assess opportunities, and conduct analyses such as return on investment, cost-benefit, and root-cause evaluations.
Mentor other product managers, champion user-centered product development, inspire cross-functional teams, stay current on industry trends, and model strong leadership behaviors.
Engage in ongoing learning, stay up to date with product management guidelines and participate in communities of practice.

Benefits

Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching

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