Senior Digital Operations Specialist

Fox Corporation•Tempe, AZ

4d•$36 - $44

About The Position

At Fox Tech, we stand as a beacon of innovation, crafting world-class, large scale digital products that redefine the entertainment experience. We're on the lookout for visionary individuals to join our pioneering team, tasked with shaping the future of streaming products. Now is your chance to be part of creating and delivering extraordinary digital experiences spanning Sports and Entertainment. As a key member of our team, you'll drive innovation and significantly contribute to our mission of pioneering the next generation of streaming products. Your opportunity to create unparalleled fan experiences for these iconic sports events is here. Our current advanced digital solutions, accessed by millions across web, mobile, and living room devices, signify just the start of our ambitious journey.

Requirements

5+ years in digital media operations, live streaming, or platform support with direct incident response experience
Proficiency with monitoring and alerting tools such as Grafana, Datadog, PagerDuty, Touchstream, Conviva, Mux, and familiarity with log analysis tools
Working knowledge of the streaming delivery stack including encoding, packaging, DRM, entitlement, ad insertion, CDN behavior, HTTP, and basic networking
Experience executing change controls and following production readiness and rollback procedures
Strong problem solving under pressure with a track record of clear stakeholder communication during incidents in a fast-paced environment
Collaboration skills to work effectively with Broadcast Operations, Engineering, Customer Care, Product, Client, Content, QA and other cross-functional teams
Excellent written and verbal communication
Flexibility to work nights, weekends, holidays, and on-call as part of a 24/7 operation

Nice To Haves

Bachelor’s degree in Computer Science, IT, Media Technology, or a related field, or equivalent experience
Familiarity with SCTE markers (35, 224, etc.), VAST and SSAI concepts, and ad quality validation
Experience with CDN configuration, QoS and QoE concepts, and cloud distribution platforms
Knowledge of content ingestion, metadata, and media supply chain workflows
Scripting or automation skills in Python or Bash, or experience using AI tools to streamline operational workflows
Experience with Grafana, Splunk, etc. for visualization and log analysis
Certifications such as AWS Cloud Practitioner or Solutions Architect Associate, ITIL Foundation, or comparable
Multilingual fluency

Responsibilities

Act as incident lead for live and platform issues, coordinate triage, communication, and resolution across cross-functional teams including Digital Operations, Broadcast Operations, Engineering, Ad Tech, and Managers
Drive eyes-on-glass monitoring of live events, VOD, backend services, app clients, APIs, SCTE, and CDN performance using real time observability tools such as Touchstream, Conviva, Mux, Grafana, and PagerDuty
Conduct pre-flight and in-event checks including encoder validations, identity, commerce, and entitlement sweeps, and complete post-event validation for DVR, highlights, and short form
Correlate signals across dashboards and logs to quickly isolate consumer-impacting issues and execute clear escalation paths
Validate ad delivery and investigate ad-related alerts in partnership with Ad Tech team within AdRise
Perform regular app sweeps across FOX Digital and third-party clients to confirm functionality, parity, and playback quality
Execute production changes and standard maintenance activities in support of releases and live events following change management controls
Analyze operational data and produce concise incident and performance reports with actionable follow-ups and owners
Own and improve runbooks, SOPs, shift documentation, and readiness guides to ensure consistent execution across shifts
Identify opportunities to automate repetitive tasks and improve time to detect and time to resolve
Lead shift readiness: align priorities, confirm workstation tool health, and ensure effective handoffs at turnover
Mentor Digital Operations Specialist I and II teammates on tools, workflows, and incident etiquette, and provide feedback to improve team consistency
Ensure adherence to SLAs, SLOs, and quality standards for platform performance and content availability across devices and partners