Digital Operations Utility Specialist

Univest Financial Corporation•Souderton, PA

4d•Hybrid

About The Position

Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.4 billion in assets under management and supervision (as of June, 2025). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours. At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve. We're hiring a Digital Operations Utility Specialist to join our Team.

Requirements

High School Diploma or GED with 3-5 years of experience in a financial institution
Knowledge of Bank operating policies and procedures and State and Federal banking regulations with special emphasis on those impacting wire processing compliance
Excellent customer service, written / verbal communication, and telephone skills
Must be well organized, detail oriented
Ability to handle multiple priorities independently, operate well under pressure and evaluate data to solve problems
Sufficient computer skills overall, must include Outlook, Word, and Excel
Ability to function as an integral member of a Team
Flexibility and enthusiasm to work in many capacities within the Digital Operations department
Act as a change agent, demonstrating a willingness to learn new systems, procedures, and business areas
Demonstrated willingness to learn (systems, procedures etc.)
Working knowledge of rules and regulations pertaining to wire transfer and electronic banking (Reg J, UCC4A, Reg E, Reg CC)

Nice To Haves

Prior experience using Jack Henry, Synergy a plus

Responsibilities

Initiates domestic and international wire transactions through an automated funds transfer delivery system
Processes all received wires in a timely manner while ensuring accuracy
Ensures that customers pass all risk management assessments, to include risk monitoring & OFAC security validation on all wire transfers
Reviews wire requests validating wire instructions and authorizations
Validates authenticity of caller requesting an outgoing wire transfer via the telephone
Acts as secondary review of wire transfers for dual control purposes
Ensure timely processing of wire requests, customer inquiries and set-ups
Assist and/or complete daily settlements related to the wire transfer department and the electronic banking department
Cross-train with the electronic banking department
Comprehension of basic operations related to the following: Retail and Commercial online banking applications, Mobile banking applications, ACH Originations/Receipt, Regulation E requests and ACH disputes, Positive Pay
Reply to consumer and commercial client inquiries regarding the Bank’s electronic products
General knowledge of digital banking products
Work parallel with sales team for implementation, training, and ongoing assistance for treasury clients
Keep current with all policies and procedures for electronic banking and wire transfer processing
Partner with team and other lines of business to ensure success
Assists with archiving of daily work
Assist with department projects as delegated by supervisor
Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.
Perform other duties as assigned.

Benefits

Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
Paid Time Off (PTO): 15 days annually (prorated your first year)
Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
Holiday Time Off: 11 paid holidays
Commissions: paid quarterly based on individual and team production
company paid life insurance: as well as other supplemental insurances
Tuition reimbursement
Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
Discounts: on loan products
Professional development trainings