Senior Digital Experience Analyst

TRUSTONE FINANCIAL CREDIT UNION•Burnsville, MN

14h•$73,500 - $91,500•Onsite

About The Position

The Digital Experience Business Analyst is responsible for analyzing, improving, and helping execute enhancements across digital platforms. This role translates customer behavior, business needs, and performance data into actionable recommendations while actively supporting delivery of initiatives, vendor evaluations, and digital roadmap execution. This position serves as the critical connector between business strategy, user experience, and technology delivery, ensuring digital solutions are practical, user-centered, and aligned to measurable outcomes. This role requires hands-on experience working within and supporting digital platforms and member-facing applications—not just documenting requirements, but understanding how platforms function, how users experience them, and how changes are implemented.

Requirements

Bachelor’s degree or equivalent relevant work experience.
3+ years of demonstrated experience working with digital platforms, mobile applications, and member-facing portals, including hands-on experience of member-facing functionality and enhancements.
Demonstrated experience working with digital platforms, mobile applications, and member-facing portals, including handson support of customer-facing functionality and enhancements.
Experience working in an Agile environment, including hands-on participation in sprint ceremonies, backlog management, and iterative delivery.
Experience with online account opening, application, or onboarding systems, including understanding of end-to-end application behavior and performance.
Experience supporting member experience platforms such as self-service tools and digital workflows that enable servicing, engagement, and transaction activity.
Strong ability to map, analyze, and diagnose digital application flows, including start-to-completion journeys, decision points and user paths, drop-offs, abandonment, and error states, and failure scenarios within workflows.
Proven ability to identify and improve inefficient or broken flows, high-friction steps, user confusion or usability issues.
Solid understanding of how digital platforms integrate with core banking systems, loan/account origination platforms, and CRM and customer data systems.
Practical awareness of data flows and dependencies across integrated systems, including how upstream/downstream issues impact the user experience.
Ability to operate effectively in a fast-paced environment with changing priorities, making sound decisions and adjusting quickly as needed.
Strong skills in planning, project coordination, and execution support, with the ability to contribute across multiple initiatives.
Proven ability to analyze problems, identify root causes, and design practical, implementable solutions.
Strong verbal and written communication skills, with the ability to communicate complex concepts clearly and concisely, as well as translate between business and technical audiences.
Ability to collaborate effectively across teams, including participation in team, committee, and task force environments.
Ability to understand and apply credit union policies, procedures, and regulatory requirements, including interpreting both written and verbal guidance and working through complex or abstract scenarios.
Maintains awareness of enterprise compliance requirements, including Bank Secrecy Act (BSA/AML) obligations, and follows internal policies and escalation protocols as applicable.
Ability to pass pre-employment drug testing and background checks.
Regular and reliable attendance.

Responsibilities

Analyzing, improving, and helping execute enhancements across digital platforms.
Translating customer behavior, business needs, and performance data into actionable recommendations.
Actively supporting delivery of initiatives, vendor evaluations, and digital roadmap execution.
Serving as the critical connector between business strategy, user experience, and technology delivery.
Ensuring digital solutions are practical, user-centered, and aligned to measurable outcomes.
Working within and supporting digital platforms and member-facing applications.
Documenting requirements and understanding how platforms function, how users experience them, and how changes are implemented.

Benefits

Competitive pay and incentive programs for all positions.
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees.
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute.
Additional 3% safe harbor employer contribution after one year of service (immediately 100% vested).
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!