Senior Development Product Owner - AI Product Solutions

USAA•San Antonio, TX

1d•$103,450 - $197,730•Hybrid

About The Position

The Senior Development Product Owner will join AI enablement teams in USAA’s Technology organization, supporting AI delivery from pilots through production. The role serves several AI domains and partners with peers to manage dependencies and risks across the AI value chain, working with multiple delivery teams and stakeholders throughout the development lifecycle. The position is accountable for understanding and communicating business needs, managing work backlogs, and guiding Data Scientists and AI Engineers in writing and refining features and stories, planning and prioritizing work, and managing delivery risks. It also ensures development work adheres to applicable internal software development lifecycle controls. The role calls for strong critical thinking, problem solving, technical knowledge, and the ability to work across delivery methodologies to plan and predictably deliver business value. The position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Phoenix, Arizona; or Charlotte, North Carolina. Relocation assistance is not available.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Six years of experience in process improvement, project delivery, business or requirements analysis, or work directly related to supported business operations or product lines.
Advanced knowledge of the AI development lifecycle, including data science pilot runs and engineering productionalization and hardening.
Advanced experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline processes in accordance with risk management frameworks and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Ability to independently gather business requirements, process flows, and use cases; develop and deliver business capabilities using an approved methodology; write user stories; and follow development through story acceptance.
Experience analyzing business requirements and identifying opportunities to drive decisions and streamline processes in accordance with risk management frameworks and regulatory requirements.

Nice To Haves

Five or more years of experience delivering successful AI or Machine Learning products.
Three or more years of experience in enterprise technology, Data Science, or AI/ML product or program management at a major financial institution.
Three or more years of experience managing delivery team backlogs and workflows in systems of record such as JIRA and Clarity.
Three or more years of experience managing code development execution and delivery from story writing through production.
Three or more years of experience managing development team or program-level risks and dependencies in large technology organizations, including identifying, assessing, mitigating, documenting, and presenting their status.
Technical understanding of AI concepts and their business value, including data requirements and technical trade-offs and challenges with Data Scientists and AI Engineers.
Ability to decompose features into iterative stories, prioritize backlog stories, align the backlog to a sprint cadence, and release planned work for incremental delivery.
Success managing release processes, including documenting and assessing testing, determining whether code meets requirements, demonstrating technology, validating after release, and documenting work completion.
Experience engaging and influencing cross-functional teams and leaders, including Data Scientists and engineers, across geographically distributed work environments.
A bias toward informed action, including taking initiative to understand ambiguous development challenges or stakeholder needs, planning a path forward, and generating buy-in for impactful action.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Work with business partners and Subject Matter Experts to understand strategy and vision, then write, refine, accept, and prioritize stories or features for effective and compliant solutions while balancing investment and business value.
Own and maintain a prioritized backlog for one or more Agile teams, ensuring user stories have acceptance criteria and are consumable and testable; review and accept delivery output against those criteria.
Represent the business and customers’ perspectives to delivery teams throughout the product delivery cycle.
Participate in cross-functional teams to develop, execute, and release work aligned with program or product road maps.
Partner with sponsors, stakeholders, and IT to facilitate, define, and document business processes and understand needs, measures, risks, and controls.
Prepare the business for change and provide tactics and metrics for benefits, adoption, and risk, leveraging change management routines as needed.
Oversee development, testing, and controls across internal and external technologies.
Apply advanced business development and execution knowledge, seeking opportunities to enhance and improve the function.
Coach and mentor other Product Owners.
Lead development across multiple teams at the project or program level, applying advanced knowledge across multiple business or system domains.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Comprehensive medical plans
Dental plans
Vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.