Business Management, Vice President

JPMorgan Chase & Co.•New York, NY

4d•$133,000 - $210,000

About The Position

As a Senior Design Operations professional within the Card team, you will be responsible for planning and managing the day-to-day workflow, processes, and reporting that support our growing digital design project work across Design and Customer Experience (DCE). We are looking for a Senior Design Operations professional to join our Card team. In this role, you will be working with designers, product owners, engineers, content strategists, editors, and researchers committed to designing customer-led products and services. This role requires an understanding of design processes including customer-centric design; familiarity with design systems and toolkits is helpful. JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement, and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

Requirements

A minimum of 5 years of project/program management experience with 3 years in digital design or product development
Understanding of Product development lifecycle at scale
Thorough understanding of Waterfall and Agile project methodologies
Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com / Figma
Demonstrated effectiveness developing plans, prioritizing activities and driving execution
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently

Nice To Haves

Experience at design studio and/or large corporate environment
Proven ability to collaborate cross-functionally and influence outcomes
Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
Strong project management skills
Passionate about creating customer-centric design

Responsibilities

Oversight and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management
Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities
Facilitate cross-impacted project discussions with multiple Design teams and stakeholders
Collaborate closely with DCE, Product, Line-of-Business, Data and Analytics and Tech teams to understand the customer problem statement and desired outcomes to meet business objectives.
Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested
Key driver and champion of ongoing firm-wide and design team process improvement