Senior Deposit Services Specialist

Hanmi Bank•Los Angeles, CA

About The Position

The Senior Deposit Services Specialist is responsible for assisting with the daily processing of deposit-related services, initiating and receiving wires, verifying wire transactions, and ensuring proper procedures and verifications are conducted. This role also ensures compliance with established Bank policies and procedures and demonstrates knowledge of, adherence to, monitoring, and responsibility for compliance with various state and federal regulations and laws pertaining to banking.

Requirements

High School Diploma and at least 4 or more years of related experience and/or training.
Work related experience must consist of previous banking or ACH processing experience.
Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs.
Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Ability to work with no supervision while performing duties.

Responsibilities

Processing daily deposit-related services, including initiating and receiving wires, verifying wire transactions, and ensuring proper procedures and verifications are conducted.
Preparing and compiling new customer applications and information to open new accounts.
Ensuring completeness of documentation on new account set-up.
Informing and advising customers of status or enhancements to current account productivity, and suggesting resolutions for complex account disputes and other account activity.
Interviewing customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM and debit cards.
Assisting with reviewing more complex large dollar item exceptions, excessive transactions, suspect functions, reactivation of dormant accounts, charge-off, maintenance verification, and inputting new customer and file maintenance information on the bank systems.
Performing complex data and monetary maintenance on customer accounts.
Answering customers’ complex questions regarding their accounts with the Bank and processing necessary transactions on those accounts.
Assisting branch personnel with complex deposit account related issues.
Analyzing all pertinent factors before making recommendations to close accounts and following through with processing and notifications as needed.
Accepting wire transfer requests.
Responding to customer inquiries and requests regarding accounts.
Treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; accepting responsibility for own actions.
Demonstrating knowledge of and adherence to EEO policy; showing respect and sensitivity for cultural differences; educating others on the value of diversity; promoting a working environment free of harassment of any type; building a diverse workforce and supporting affirmative action.
Following policies and procedures; completing tasks correctly and on time; supporting the company’s goals and values.
Performing the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
Performing duties specific to the position and other functions as assigned.