Deposit Services Specialist I

SCCU Career • Melbourne, FL

1d • Hybrid

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As a Deposit Service Specialist I in our Baytree Headquarters you’ll play a vital role by providing exceptional service to both external Members and internal Team Members. In addition, you will manage routine inquiries, review and complete Member requests accurately, and ensure compliance with regulatory requirements. Why Join SCCU? Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members. Hybrid Work From Home: This position is Hybrid with 2 days per week required in office. Career Growth: We prioritize internal promotions and offer on-the-job training. Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

Requirements

• 1-3 years customer service experience required.
• High school diploma or equivalent required.

Nice To Haves

• Financial operations or financial account servicing experience preferred.

Responsibilities

• Review and complete account research and maintenance requests.
• Research and complete Verification of Deposit (VOD) requests from Members and outside companies.
• Review daily report of Safe Deposit, sends corresponding letters, and informs branches of drill notices when necessary.
• Aids with questions and concerns involving deposit accounts and membership documents in the phone queue and making outbound phone calls when required.
• Perform quality control review of new membership eligibility and serve as the Membership Officer on behalf of the credit union.
• Respond promptly and professionally to Member inquiries.
• Resolve basic issues or escalate complex cases to senior Team Members as needed.

Benefits

• Medical, dental, and vision insurance, plus an Employee Assistance Program.
• 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Tuition reimbursement after one year of service.
• 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED