Deposit Services Specialist I

Space Coast Credit Union

10h • Hybrid

About The Position

At Space Coast Credit Union (SCCU), members are at the heart of everything they do. Since 1951, SCCU has been committed to delivering financial services founded on integrity and a people-first philosophy. As a Deposit Service Specialist I in the Baytree Headquarters, you will play a vital role by providing exceptional service to both external Members and internal Team Members. In addition, you will manage routine inquiries, review and complete Member requests accurately, and ensure compliance with regulatory requirements. SCCU has proudly served its community since 1951, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, it is the third-largest credit union in the state, having expanded into Orange County in 2025. As a not-for-profit financial institution, SCCU is dedicated to putting members first, returning profits through better rates, lower fees, and enhanced services. SCCU offers financial products like checking, savings, and loans, focusing on empowering members and supporting their financial well-being with local decision-making and a commitment to exceptional service. SCCU also prioritizes its team members by fostering a supportive and collaborative environment that encourages career growth and development, seeking talented, member-focused professionals to deliver innovative financial solutions and outstanding service.

Requirements

• 1-3 years customer service experience required.
• High school diploma or equivalent required.

Nice To Haves

• Financial operations or financial account servicing experience preferred.

Responsibilities

• Review and complete account research and maintenance requests.
• Research and complete Verification of Deposit (VOD) requests from Members and outside companies.
• Review daily report of Safe Deposit, sends corresponding letters, and informs branches of drill notices when necessary.
• Aids with questions and concerns involving deposit accounts and membership documents in the phone queue and making outbound phone calls when required.
• Perform quality control review of new membership eligibility and serve as the Membership Officer on behalf of the credit union.
• Respond promptly and professionally to Member inquiries. Resolve basic issues or escalate complex cases to senior Team Members as needed.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
• Bonus Opportunity: Eligible for a 3% ONE SCCU Annual Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED