Senior Deposit Operations Specialist

Tompkins Community Bank • City of Ithaca, NY

5d • Onsite

About The Position

The Senior Deposit Operations Specialist is a senior individual contributor within the Deposit Operations department who supports operational effectiveness, regulatory compliance, and team development across all deposit product areas. This role provides subject matter expertise, workflow coordination, and guidance on complex deposit activities, while serving as a liaison between Deposit Operations and key internal partners. The position plays a critical role in process improvement, quality assurance, issue resolution, and knowledge sharing to ensure accurate, efficient, and compliant deposit operations.

Requirements

• High School Diploma or equivalent required
• Minimum of five years of banking or deposit operations experience with progressively advanced responsibilities.
• Demonstrated expertise in core deposit operations, including account maintenance, exception processing, reporting, compliance activities, and regulatory requirements.
• Proven ability to manage complex operational activities such as legal orders, account analysis, deceased depositor notifications, and abandoned property processes.
• Strong analytical, problem-solving, and communication skills with a high degree of attention to detail.
• Proficiency with Microsoft Office applications and core banking systems.
• Ability to lead by example, support team performance, and remain effective in a fast-paced environment.

Nice To Haves

• Associate’s or Bachelor’s Degree in a business-related field preferred.
• Specialized deposit-related certifications (e.g., IRA/HSA) preferred.

Responsibilities

• Provide guidance on complex deposit products including escrow, IRA/HSA, IOLA/IOLTA, and abandoned property
• Perform and support advanced operational tasks as needed across Deposit Operations
• Ensure adherence to internal procedures and regulatory requirements
• Support audits, legal inquiries, external agency requests, and regulatory outreach
• Assist with daily workflow coordination and task prioritization
• Track, analyze, and report operational metrics to support accuracy and efficiency
• Develop, maintain, and distribute procedures and operational documentation
• Participate in system testing, enhancements, and cross-functional projects
• Serve as an escalation point for deposit operations issues
• Mentor team members and support training and knowledge transfer initiatives

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED