Sr Default Business Analyst

Guild Mortgage•,

6d•$82,000 - $100,000

About The Position

The Senior Default Business Analyst performs business analysis activities within the default enterprise departments. Under limited supervision, the role elicits, analyzes, validates, specifies, verifies, and manages stakeholder needs, including those of customers and end users across cross-functional departments. The analyst serves as the conduit between the business and the Information Systems software development team, through which requirements flow for medium to complex projects. This exempt position has a targeted annual salary range of $82,000 to $100,000. Compensation may be influenced by factors including applicable minimum-wage requirements, education, experience, and the applicant’s geographic location. The role works independently under general direction and may mentor or guide less experienced professional contributors. It primarily affects the incumbent’s work, with limited impact on peers, and requires understanding how the job contributes to department and functional-area goals.

Requirements

A bachelor's degree directly related to the position, or equivalent, is required.
At least eight years of relevant experience in business or mortgage-banking-related roles.
Professional certification in project management.
Analytical ability to scrutinize complex work processes, streamline them, and abstract from detailed information to broader understanding.
Modeling skills to represent requirements information graphically.
Experience with Power BI, data modeling, table relationships, and Data Analysis Expressions (DAX).
Ability to manage multiple tasks and prioritize workload effectively.
Adaptability to changing business requirements, technologies, and project scope.
Critical-thinking and creative problem-solving skills.
Strong understanding of technology, including software development methodologies, databases, and programming languages.
Ability to handle large datasets, perform statistical analysis, and identify data trends or anomalies.
Expert-level knowledge of conventional and government mortgage loan documents, processes, interrelationships, standards, terminology, compliance, and regulatory requirements relating to federal debt collection laws, federal bankruptcy laws, and other legal situations.
Excellent verbal and written communication and ability to manage communication with multiple stakeholders.
Ability to interview subjects, facilitate group discussions, gather information, and report results.
Proficiency with Microsoft Office, including Word and Excel, Google Docs, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to work to aggressive deadlines, set expectations, and manage multiple responsibilities.
Self-motivation, ability to work independently and lead projects, and strong attention to detail.
Highly organized and detail-oriented, with ability to work in a fast-paced, metrics-driven environment.
Commitment to company values: customer service, integrity, respect, collaboration, learning, and excellence.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions.
Ability to adapt effectively to workplace stressors, including customer-service complaints, security responsibilities, and competing priorities.
Ability to adhere to and apply established process protocols in a timely manner.

Nice To Haves

A bachelor's degree in mortgage default and bankruptcy servicing, programming/system analysis, business process, or project management.
Experience in process improvement and business systems analysis, preferably in default, bankruptcy, and REO.
Knowledge of Standard Operating Procedures and CFPB, FCRA, and FDCPA requirements.

Responsibilities

Work with project sponsors to document objectives, identify stakeholders, communicate risks and issues, and analyze scope.
Elicit project requirements through methods such as brainstorming, interviews, document analysis, and viewpoints.
Write project requirements specifications and business rules using standard templates.
Define quality attributes, constraints, external interfaces, and other nonfunctional requirements.
Establish and implement testing strategies for programming changes and work with Business Analysts to identify cross-impacts.
Document system changes in narrative or diagram form, including business rules, use cases, and test scripts.
Participate in peer reviews and inspections of requirements documents and related work products to confirm correct interpretation.
Support training programs and tools, and assist with developing servicing processes, scripts, and correspondence templates.
Decompose high-level business and user needs into appropriately detailed functional and quality requirements.
Work with Vice Presidents, managers, supervisors, and Business Analysts on system fixes and project documentation.
Represent requirements through flowcharts, diagrams, or scenarios as appropriate, and participate in business justification and requirements prioritization.
Monitor industry regulatory changes and recommend updates to internal policies, procedures, and systems.
Establish, implement, and continuously improve requirements practices and processes.
Liaise between IT resources and the line of business, address communication discrepancies, support QA, create test cases, facilitate UAT, and complete implementation validations.
Develop and implement data collection systems, data analytics, and strategies to improve statistical efficiency and data quality.
Identify trends, assist with forecasts, and explain unexpected data results.
Provide examination, audit, and monitoring support as directed.
Resolve issues escalated by junior-level teammates.
Identify knowledge gaps and pursue opportunities to learn and enhance skills.
Perform other duties as assigned.