About The Position

NRI is seeking a Senior Database Administrator to join their Managed Services team. This role is responsible for the configuration, installation, maintenance, and support of Databases, with a focus on advanced management including performance and application tuning. The Senior Database Administrator will ensure the implementation and support of customer systems within the ITIL framework, contributing to businesses operating at peak efficiency, resilience, and scale. The position involves managing and optimizing IT landscapes for leading organizations, delivering seamless, reliable, and measurable outcomes.

Requirements

  • 5+ years experience administering Microsoft SQL Server in enterprise environments.
  • Strong T-SQL skills, including performance tuning and query optimisation.
  • Experience with SQL Server High Availability and Disaster Recovery technologies.
  • Solid understanding of database security, backup and recovery, and capacity planning.
  • Experience planning and implementing SQL Server upgrades, patches and migrations.
  • Experience analysing and resolving database-related application performance issues.
  • Strong troubleshooting skills with the ability to perform root cause analysis.
  • Experience automating administrative tasks using PowerShell or similar scripting tools.
  • Familiarity with Azure SQL and hybrid database environments.
  • Sound understanding of ITIL processes, particularly incident, problem and change management.
  • Strong communication skills with the ability to work effectively across technical teams and provide technical guidance where required.

Responsibilities

  • Maintain and support Microsoft SQL Server environments, including installation, configuration, patching and version upgrades.
  • Ensure the ongoing operation of SQL Server databases across development, testing and production environments.
  • Monitor database performance, availability and capacity, identifying and addressing issues before they impact users.
  • Analyze and optimize database performance through query tuning, indexing strategies and configuration improvements.
  • Implement and maintain backup, recovery and disaster recovery processes, including testing of recovery procedures.
  • Plan and implement database changes, releases and upgrades in accordance with change management processes.
  • Improve operational efficiency by developing and maintaining scripts to automate routine administration tasks.
  • Investigate and resolve database incidents, performing root cause analysis and implementing preventative measures where appropriate.
  • Work closely with application, infrastructure and project teams to support solution delivery and ensure database requirements are met.
  • Maintain accurate technical documentation, operational procedures and database standards to support ongoing service delivery.
  • Administer SQL Server environments across Development, Test, UAT and Production.
  • Provide on-call support for critical environments as part of a 24x7 on-call roster.
  • Meet customer SLAs and achieve project and support deliverables.
  • Achieve all project and support deliverables assigned, ensuring NRI's reputation for reliability and efficiency is upheld.
  • Drive continual service improvements to increase technical efficiency and quality of client services.
  • Champion supportive and professional interactions with internal teams, clients, and third parties.

Benefits

  • Work with cutting-edge tools and AI-enabled platforms.
  • Be part of a high-performing, client-obsessed team that values growth and innovation.
  • Work on meaningful projects, tackle complex challenges, and see the tangible difference your expertise makes.
  • Inclusive, collaborative, and high-performing workplace.
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