Senior Data Center Support Services Technician

Oracle•West Jordan, UT

40d•$57,500 - $118,200

About The Position

The Senior Data Center Support Services Technician supports data center operations through hardware maintenance, network configuration and troubleshooting, safety and compliance, continuous improvement, and collaboration with project teams and vendors. The role guides and coaches less experienced technicians, oversees adherence to operational procedures, and serves as a technical liaison for technical and non-technical teams. It helps identify and resolve resiliency, reliability, and availability risks while ensuring data center systems and services meet operational requirements.

Responsibilities

Identify opportunities for team members to work on servers, server components, and main hardware to ensure efficient performance throughout the hardware lifecycle.
Guide less experienced technicians on power distribution units and hardware replacement, removal, and troubleshooting while protecting critical infrastructure.
Guide technicians in implementing defined network communications and solutions, and sign off on client configurations.
Validate cabling, network environment builds, and connectivity; verify devices are connected and error-free.
Monitor and assign work in ticketing systems, mentor technicians, implement technical solutions, troubleshoot systems within SLAs, identify and escalate trends, and document resolutions.
Oversee adherence to SOPs and MOPs, site and colocation vendor rules, and required sign-off procedures.
Uphold security procedures, consider applicable local regulations, and conduct functional testing of security.
Ensure compliance with health and safety guidelines, including PPE and site access requirements, during on-site work.
Train others in advanced repair techniques and follow SOPs and MOPs for data center change control.
Identify and analyze recurring problems or trends; escalate issues to senior peers, external experts, and operations teams, and engage global teams on local issues.
Lead collaboration with project teams and colocation partners to test and validate electrical and mechanical systems and coordinate site utility requirements.
Act as a technical liaison and provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Ensure contractors and vendors provide quality services and meet SLAs.
Contribute to quality assurance by creating processes and training less experienced peers.
Complete complex or ambiguous tasks with limited instruction and guide team members on changing priorities and resource allocation.
Collaborate across teams to deliver work and support critical objectives, building partnerships based on business, stakeholder, and customer needs.
Develop and share procedures for resolving routine and non-routine issues, serve as a team escalation point, and review information to troubleshoot complex errors.
Pursue continuous learning, develop skills and tool knowledge, stay current with field practices, and use feedback and training to improve.
Recommend, implement, and share improvements to complex processes, protocols, and workflows.