US Military and Veteran Senior Data Center Support Services Technician

Oracle•Ashburn, VA

2d•Onsite

About The Position

The Senior Data Center Support Services Technician identifies opportunities to replace or upgrade server components and validates cabling, network environment builds, and connectivity. The role monitors and assigns work in a ticketing environment, mentors less experienced technicians, and implements technical solutions. It trains others in advanced repair techniques aligned with corporate objectives and follows standard operating procedures (SOPs) and methods of procedure (MOPs) for data center change control. The technician serves as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and address resiliency, reliability, and availability risks. This is an on-site, 24/7/365 position with rotating day and night shifts, including weekends and holidays, and occasional travel based on business requirements. The position requires consent to biometric data processing for identity verification and access control. Visa sponsorship is not available.

Requirements

Experience in client-facing direct customer support and service, data center, or a related field: 5 years; or a high school diploma, GED, or equivalent and 4 years; or an associate degree in Computer Science, Information Technology, Data Center Operations, or a related field and 3 years.
Three years of experience in IT infrastructure, data center services, or server administration.
Demonstrated ability to provide technical leadership and mentoring on complex projects.
Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.
Demonstrated ability to collaborate across teams and regions.
Knowledge of server, storage, and network hardware systems and components.
Knowledge of IT hardware concepts such as RAID, Linux/Unix, and CLI.
Strong time management, organizational, and communication skills, with attention to detail.
Ability to work independently and as part of a team; dependable and trustworthy.
Interest in learning new data center concepts and technology.
Good computer skills.
Ability to lift up to 50 pounds, climb a 9-foot ladder, and stand and walk for extended periods.
Ability to work 10–12-hour shifts on a rotating schedule that includes nights, weekends, and holidays.
Willingness to travel as required.
Consent to processing of biometric data for identity verification and access control.
Must be able to work on-site.
Visa sponsorship is not available.

Nice To Haves

Experience with mainstream ticketing systems.
Client experience.
Three years of experience in hyperscale cloud environments.
Data center or cloud industry certifications.

Responsibilities

Identify opportunities to replace or upgrade server components.
Validate cabling, network environment builds, and connectivity.
Monitor and assign work in a ticketing environment.
Mentor less experienced technicians and implement technical solutions.
Train others in advanced fix and repair techniques aligned with corporate objectives.
Follow SOPs and MOPs for operational data center change control processes.
Act as a technical liaison for technical and non-technical teams.
Provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Respond to and resolve incidents to maintain business continuity.
Collaborate across teams and regions to achieve shared business goals.