Senior Data Center Support Services Technician – Catalyst Military Program

Oracle•Abilene, TX

6h•Onsite

About The Position

Oracle’s Catalyst Military program provides a career pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to support Oracle Cloud Infrastructure. The position applies existing military or other technical experience in an Oracle data center environment; prior commercial data center experience is not required. Candidates need at least four years of relevant technical experience, which may come from areas such as IT, networking, communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting. The role is hands-on and onsite in a 24/7/365 data center environment. New hires receive a structured six-week transition that includes Oracle onboarding, technical foundations, supervised on-the-job training, coaching, feedback, and cohort-based learning. During this period, participants learn Oracle technologies, tools, processes, and operational practices while applying their existing troubleshooting and technical skills. The technician supports critical cloud infrastructure by maintaining hardware, supporting network infrastructure, resolving technical issues, following safety and operational procedures, improving processes, and collaborating across teams. The position may require consent to biometric data processing for identity verification and access control. Visa sponsorship is not available. The listed U.S. hiring range is $27.64–$56.83 per hour, or $57,500–$118,200 per year, with placement dependent on factors including skills, experience, market conditions, location, and internal equity.

Requirements

At least four years of relevant technical experience gained through military service or a combination of military service and other relevant technical experience.
Relevant experience may include information technology and systems; networking and communications; electronics and technical systems; aviation maintenance; electrical, power, HVAC, or cooling systems; equipment maintenance; or technical troubleshooting and fault isolation.
Strong problem-solving and troubleshooting skills.
Strong communication, organization, and teamwork skills.
Ability to learn new technologies and technical concepts.
Ability to follow established technical processes and procedures.
Commitment to safety, quality, accountability, and reliable execution.
Ability to lift up to 50 pounds, climb a 9-foot ladder, and stand and walk for extended periods.
Ability to work 10–12 hour shifts and rotating schedules, including nights, weekends, and holidays.
Ability to travel as required and work onsite in a 24/7/365 operating environment.

Responsibilities

Troubleshoot, repair, replace, and upgrade server components and related hardware.
Apply hardware maintenance and troubleshooting best practices and help maintain reliable equipment performance throughout its lifecycle.
Share technical knowledge and best practices with other technicians as experience grows.
Support implementation of defined network communications and solutions.
Validate cabling, network environment builds, and connectivity, and verify devices are connected and operating as expected.
Manage work through technical ticketing systems and support resolution within established Service Level Agreements (SLAs).
Troubleshoot technical issues and document actions and resolutions.
Identify and escalate recurring problems and technical trends.
Follow Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Data Center Change Control processes.
Meet safety, security, site access, and operational requirements, and perform work safely and consistently.
Develop advanced repair and troubleshooting techniques and identify opportunities to improve processes, procedures, and technical execution.
Collaborate with technical and non-technical teams, project teams, vendors, contractors, and colocation partners.
Serve as a technical partner in identifying and resolving resiliency, reliability, and availability risks.
Support quality execution and help develop less experienced technicians as experience grows.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including applicable flexible or accrued vacation.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshing each calendar year, with unused time carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.