Senior Data Center Support Services Technician – Catalyst Military Program

Oracle•Abilene, TX

1d•$57,500 - $118,200•Onsite

About The Position

A military talent pathway into Oracle Cloud Infrastructure. Turn your military technical experience into your next career. You’ve built technical skills in environments where reliability, teamwork, accountability, and mission execution matter. Catalyst Military is designed to help you put that experience to work at Oracle. Oracle’s Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers supporting Oracle Cloud Infrastructure (OCI). Prior commercial data center experience is not required. We’re looking for candidates with at least four years of relevant technical experience, gained through military service or through a combination of military service and other relevant technical experience. Relevant experience may include information technology, networking and communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting. A career, not an internship. You’ll join Oracle as a Senior Data Center Support Services Technician and be paid from day one. A bridge from military to commercial technology. Prior commercial data center experience is not required. Your military technical experience provides the foundation, and Catalyst Military helps you apply that experience within Oracle’s data center environment. Structured support from the start. Your first six weeks include Oracle onboarding, technical foundations, supervised hands-on on-the-job training (OJT), manager coaching and feedback, and cohort-based learning. Recognition of the experience you already bring. We evaluate the technical skills, troubleshooting ability, operational discipline, and experience you’ve developed—not simply your MOS, AFSC, NEC, or rating. Catalyst Military provides a structured six-week technical transition designed to build on your existing experience while introducing you to Oracle’s data center environment. During your first six weeks, you’ll: Complete Oracle onboarding and technical foundations specific to data center operations. Participate in supervised, hands-on OJT. Learn Oracle technologies, tools, processes, and operational practices. Apply your existing troubleshooting and technical skills within a commercial data center environment. Receive ongoing coaching, support, and feedback from your manager. Learn alongside a cohort of Catalyst Military participants making a similar career transition. Progressively build the Oracle-specific knowledge needed to contribute successfully within the data center environment. You’re not starting over. You’re building on what you already know to launch your next technical career.

Requirements

A minimum of four years of relevant technical experience, gained through military service or through a combination of military service and other relevant technical experience.
Prior commercial data center experience is not required.
Information technology and systems experience.
Networking and communications experience.
Electronics and technical systems experience.
Aviation maintenance experience.
Electrical, power, HVAC, or cooling systems experience.
Equipment maintenance experience.
Technical troubleshooting and fault isolation experience.
Strong problem-solving and troubleshooting skills.
Strong communication, organization, and teamwork skills.
Ability to learn new technologies and technical concepts.
Ability to follow established technical processes and procedures.
A commitment to safety, quality, accountability, and reliable execution.

Responsibilities

Troubleshoot, repair, replace, and upgrade server components and related hardware.
Apply hardware maintenance and troubleshooting best practices.
Help maintain reliable performance throughout the equipment lifecycle.
Share technical knowledge and best practices with other technicians as your experience grows.
Support implementation of defined network communications and solutions.
Validate cabling, network environment builds, and connectivity.
Verify devices are connected and operating as expected.
Manage work through technical ticketing systems and support resolution within established Service Level Agreements (SLAs).
Troubleshoot technical issues and document actions and resolutions.
Identify and escalate recurring problems and technical trends.
Follow Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Data Center Change Control processes.
Meet safety, security, site access, and operational requirements.
Perform work safely and consistently within the data center environment.
Continue developing advanced repair and troubleshooting techniques.
Identify opportunities to improve processes, procedures, and technical execution.
Share technical knowledge and best practices with your teammates.
Collaborate with technical and non-technical teams, project teams, vendors, contractors, and colocation partners.
Serve as a technical partner in identifying and resolving resiliency, reliability, and availability risks.
Support quality execution and help develop less experienced technicians as your experience grows.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance