Senior Data Center Support Services Technician

Oracle•Chicago, IL

1d•$57,500 - $118,200•Onsite

About The Position

This role involves providing essential support services within a data center environment. The technician will be responsible for the installation, configuration, and maintenance of enterprise servers, cabling infrastructure, and network equipment. Key duties include hardware break/fix, rack installations, troubleshooting connectivity and network issues, and maintaining documentation. The position requires effective communication within a ticketing system and collaboration with various internal teams and service owners. The role also involves managing asset inventory, participating in training, and adhering to Service Level Agreements (SLAs).

Requirements

Hardware installation & configuration of enterprise servers and cabling infrastructure.
Hardware Break/Fix replacement of FRUs
Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
Troubleshooting and resolve Telco Connectivity issues.
Troubleshoot & Replace Network Switch equipment.
Communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
Documentation of activities and build/modify SOPs.
Structured cabling, labelling, and troubleshooting of fiber/copper/telecom cables.
System power supplies and cabling install, fix and repair.
Knowledge of server/storage/network hardware.
Strong interest in learning new DC concepts.
Strong verbal and written communication skills.
Night Shift – (4 days per week, 10-hour shifts). May include weekends and holidays.
2+ years working in an IT environment.
Experience solving problems on servers, networking devices and IT equipment.
Inventory management experience. Ordering, receiving, and shipping server parts.
Experience taking on-call shifts and ability to respond to critical events as needed.
Experience raising issues to Sr. onsite staff and management as needed.
IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)

Nice To Haves

Knowledge of trunk infrastructure is a plus.
2-year or 4-year degree or 4+ Years of experience.
1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center.

Responsibilities

Install, Remove, tackle issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
Maintain asset inventory and update internal application as needed.
Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance