Senior Data Center Support Services Technician

Oracle•Ashburn, VA

40d•$57,500 - $118,200

About The Position

The Senior Data Center Support Services Technician supports data center operations through server and hardware maintenance, network configuration and validation, technical troubleshooting, and safety and compliance oversight. The role guides and coaches less experienced technicians, monitors and assigns ticketing work, and ensures tasks follow standard operating procedures (SOPs), maintenance operation protocols (MOPs), site rules, and applicable security and safety requirements. The technician serves as a technical liaison for technical and non-technical teams and collaborates with project teams, colocation partners, contractors, and vendors. The role provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks; helps validate electrical and mechanical systems and site utility requirements; and contributes to quality assurance through process creation and peer training. It also handles complex or ambiguous tasks with limited instructions, supports shifting team priorities, troubleshoots complex issues, and recommends process improvements.

Responsibilities

Identify opportunities for team members to work with servers, server components, and other hardware to support efficient performance throughout the equipment lifecycle.
Guide and coach less experienced technicians on power distribution units and hardware replacement, removal, and troubleshooting while avoiding disruption to critical infrastructure.
Instruct technicians on implementing designed network communications and solutions, and sign off on client configurations within environments.
Validate cabling, network environment builds, connectivity, and device connections, checking for errors.
Monitor and assign work in the ticketing environment; mentor technicians or implement technical solutions to troubleshoot systems within SLAs; identify and escalate trends; document steps and resolutions.
Oversee adherence to SOPs and MOPs, site rules, and colocation vendor rules, and sign off on work performed in data center or customer site environments.
Uphold security procedures, consider applicable local regulations, and conduct functional security testing.
Ensure compliance with health and safety guidelines, including personal protective equipment, site access, and data site requirements, during on-site work at customer locations and the office.
Train others in advanced repair techniques aligned with corporate objectives and data center change control processes.
Identify and analyze recurring problems or trends, escalate issues to senior peers, external experts, and operations teams, and engage global teams regarding local issues.
Lead collaboration with project teams and colocation partners to test and validate electrical and mechanical systems and coordinate site utility requirements.
Act as a technical liaison and provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Ensure contractors and vendors deliver quality services and meet SLAs.
Contribute to quality assurance by creating processes and training less experienced peers.
Complete complex or ambiguous tasks according to project requirements with limited instruction, and guide team members on shifting priorities and resources.
Collaborate across teams to deliver work supporting critical objectives and build partnerships based on business, stakeholder, and customer needs.
Develop and share procedures for routine and non-routine issues, serve as an escalation point, and review information to troubleshoot complex errors.
Pursue continuous learning, feedback, and training to build knowledge and stay current with field practices and tools.
Recommend, implement, and share improvements to complex processes, protocols, and workflows.