Senior Data Center Support Services Technician

Oracle•OR, OR

83d•$57,500 - $118,200

About The Position

The Senior Data Center Support Services Technician supports data center operations across hardware maintenance, network configuration, technical troubleshooting, safety and compliance, continuous improvement, and vendor collaboration. The role identifies opportunities to replace or upgrade server components, validates cabling and network connectivity, and monitors and assigns work in a ticketing environment. It mentors less experienced technicians, trains them in advanced repair techniques, and follows standard operating procedures (SOPs), maintenance operating procedures (MOPs), and data center change control processes. The technician serves as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. The position also helps coordinate project and colocation partners, verifies vendor service quality and service-level agreements, and contributes to quality assurance through process creation and peer training. Work may involve customer locations, office settings, and data center or colocation environments, with limited supervision.

Responsibilities

Identify opportunities for team members to work on servers, server components, and other hardware to support efficient performance throughout their lifecycle.
Guide and coach less experienced technicians on power distribution units and replacement hardware, and on removing or troubleshooting hardware without disturbing critical infrastructure.
Guide less experienced technicians in implementing designed network communications and solutions, and sign off on client configurations within environments.
Validate cabling and network builds, establish connectivity, and verify that devices are connected and error-free.
Monitor and assign work in a ticketing environment; mentor technicians or implement technical solutions to troubleshoot systems within SLAs, identify and escalate trends, and document steps and resolutions.
Oversee adherence to SOPs, MOPs, site rules, and colocation vendor rules, and sign off on work performed in data center or customer-site environments.
Uphold security procedures, consider applicable local regulations, and conduct functional testing of security.
Ensure compliance with health and safety guidelines, including requirements for personal protective equipment, site access, and data-site compliance.
Train technicians in advanced repair techniques aligned with corporate objectives and data center change control procedures.
Identify and analyze recurring problems or trends, escalate issues to senior peers, external experts, and operations teams, and engage global teams on local issues.
Lead collaboration with project teams and colocation partners to test and validate electrical and mechanical systems and coordinate site utility requirements.
Act as a technical liaison and provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Ensure contractors and vendors deliver quality services and meet SLAs.
Contribute to quality assurance through process creation and training less experienced peers.
Complete complex or ambiguous tasks with limited instructions and guide team members on shifting priorities and resources.
Collaborate across teams to deliver work supporting critical objectives and build partnerships using an understanding of business, stakeholder, and customer needs.
Develop and share procedures for routine and non-routine issues, serve as a team escalation point, and review information to troubleshoot complex errors.
Pursue continuous learning, new skills, tools, feedback, and advanced training; stay current with field trends and best practices.
Recommend, implement, and share improvements to complex processes, protocols, and workflows.