Senior Data Center Operator

Oracle

About The Position

Oracle Data Center Operations (DCO) has an opportunity for a Data Center Global Support Engineer who will be responsible for a wide variety of support and escalation across Data Center Operations. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization. You need to be highly motivated, self-driven and have a good combination of technical and support skills, while being focused on continual improvement within the operation. You will combine hands-on technical expertise with a passion for clear documentation and continual improvement—supporting escalations, incident response, and operational health across one or more data centers while strengthening the knowledge base that enables teams to move faster and deliver consistently great customer outcomes. Working with a global, multi-level team, you will lead performance analysis, proactively monitor facility health, and partner across functions and regions to drive process improvements, automation, and risk mitigation. You’ll also play a key role in new region builds and expansions—serving as a primary liaison for expansion work and providing oversight for installations, repairs, inventory, logistics, and infrastructure upgrades to improve stability and efficiency. Periodic travel to OCI locations may be required to support build and operational activities. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] [[email protected]] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

highly motivated
self-driven
good combination of technical and support skills
focused on continual improvement within the operation
hands-on technical expertise
passion for clear documentation and continual improvement

Responsibilities

supporting escalations
incident response
operational health across one or more data centers
strengthening the knowledge base that enables teams to move faster and deliver consistently great customer outcomes
lead performance analysis
proactively monitor facility health
partner across functions and regions to drive process improvements, automation, and risk mitigation
serving as a primary liaison for expansion work
providing oversight for installations, repairs, inventory, logistics, and infrastructure upgrades to improve stability and efficiency