Data Center Support Operator

Ryan Consulting Group•Dallas, TX

2d•Onsite

About The Position

Ryan Consulting Group, Inc. is seeking a Data Center Support Operator to support day-to-day data center operations, hardware maintenance, and infrastructure support activities in a fast-paced enterprise environment. This role is responsible for assisting with server installations, rack and stack activities, cabling, hardware troubleshooting, inventory management, and incident response coordination while working closely with Data Center personnel, Systems Administrators, OEM vendors, and IT support teams.

Requirements

1-2 years of experience in a Data Center Environment
Technical familiarity with all computing, networking and storage technologies.
Experience with installation of server components, including RAM, HDD, PCI cards and processors.
Working Knowledge of Data Center Operations and procedures.
Proficient verbal and written communication skills
MCSE, MCSA, A+, Network + or CCNA certifications
Knowledge of the IEEE and manufacturers cabling specifications
Be able to work under short deadlines and pressure situations with accuracy
Basic understanding of Electrical and HVAC mechanical systems and how they impact raised floor capacity
Know how to analyze and troubleshoot Ethernet and fiber cable problems
Knowledge of Operating System commands of UNIX and Windows environments
Knowledge of Server Hardware troubleshooting methodologies and onboard diagnostic tools
Ability to safely handle and install internal server components
Experience with various Server OEM incident reporting systems and procedures
Ability to lift 50 lbs. to top of computer rack
Perform system diagnostics to various types of servers
Clear understanding of SAN and disk architecture
Clear understanding of network protocols and services
Ability to take direction and work in a team environment.
Ability to use basic hand tools to install / uninstall computing equipment into racks
Be proficient in Microsoft Outlook, Word, and Excel.
Develop proficiency in LM SW tools, including MAXIMO, Service Central

Responsibilities

Coordinate with Data Center personnel to install components into existing equipment, install new equipment into racks, and make all cable connections for equipment delivered to the Data Center
Coordinate with Data Center personnel to move any equipment into, within, between, or out of supported Data Center facilities
Coordinate with Data Center personnel to un-rack, remove HDD’s, harvest critical components, and prepare for salvage any equipment that has reached end of life
Coordinate with AERO IT and Hosting Services Leads and Systems Analyst to harvest critical spare parts from surplus/salvage equipment.
Maintain inventory of parts in a controlled environment; provide tracking and utilization reports
Provide vendor escort on the plant or in the data center for the delivery or servicing of equipment as needed
Respond to ITSM incident tickets, including on call / afterhours support
Work with System Admin, AERO Hosting Services, and OEM to use AERO IT existing part inventories, OEM provided spares, or RYAN Purchased parts to repair and return to service failed server hardware
Work with OEM to coordinate OEM repair activities (warranty or T&M) to include contacting the OEM and open incident, and coordinate OEM repair technician on-site arrival, temporary badging and escorting as needed
Communicate status and escalate as needed to minimize Return to Service time and meet incident response goals
Update ITSM on incident status timely.
Update Spares Inventory tracking tools as needed
Update Asset management DB (AskIT) as needed
Work with Systems Administrator to diagnose issues and return to service failed server hardware.