Sr. Data Center Facilities Specialist

CyrusOne•Aurora, IL

About The Position

The Senior Data Center Facilities Specialist is an administrative position responsible for leading front-end coordination, governance, and performance oversight of facility operations at CHI and NYM sites. The role supports operational excellence by managing workflows, monitoring performance, auditing maintenance execution, coordinating RFCs and MOPs, leading customer engagement, and driving compliance across site activities. This position does not perform hands-on maintenance, operate equipment, or conduct physical troubleshooting. Operational execution, including equipment manipulation or state changes, is performed by designated Operations Engineering personnel. The role owns day-to-day operational visibility and communications; maintenance and repair tracking; PM audits; work documentation quality; risk registers; administrative audits and asset data; site performance metrics; regulatory and operational documentation; procedures and audit readiness; customer engagement; change-management representation; and seasonal, pre-event, and holiday readiness. It coordinates with Operations Engineering, vendors, planning, scheduling, site leadership, Operations, Service Delivery, and EHS, and escalates risks and compliance gaps to appropriate leaders.

Requirements

7 to 10+ years of relevant experience in data center or building engineering, with demonstrated expertise at the master level.
Proven ability to lead operational activities, manage vendor relationships, and support team development.
Advanced PC skills, including word processing, spreadsheets, and operational reporting tools.
Ability to learn quickly and develop new product skills independently.
Ability to lead multiple projects and shifting workloads in a fast-paced environment.
Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations.
Strong organizational and coordination skills.
High attention to detail in documentation and compliance tracking.
Ability to synthesize operational data into actionable insights and recommendations for leadership.
Effective communication with technical and non-technical stakeholders, including customers.
Proactive approach to identifying gaps and driving follow-up actions to closure through appropriate teams.

Nice To Haves

Advanced working knowledge of Work Order Control procedures and Computerized Maintenance Management Systems (CMMS).
Demonstrated experience managing subcontractor and vendor contracts, scope, and performance.
Demonstrated experience owning key performance indicators in partnership with the Assistant or Chief Engineer.
Demonstrated experience with capacity planning and reporting at the site level.
Demonstrated experience presenting to customers, including planner reviews and MBR/QBR.

Responsibilities

Maintain ownership of site operational status, including impaired equipment, active incidents, and ongoing work activities.
Own internal and customer-facing communications cadence and ensure timely communications about site activity, vendors, and scheduled maintenance.
Review BMS/EPMS and monitoring-platform dashboards for trends or anomalies and drive follow-up actions with responsible teams.
Own resolution of open customer and internal service requests, including progress tracking and communication.
Lead visual-only interior and exterior building assessments and direct Operations Engineering to execute corrective actions.
Track planned maintenance and repair completion against established schedules and standards.
Own the PM audit program, verify thresholds, and drive remediation when gaps are identified.
Own site work-documentation quality and drive corrections with responsible teams.
Review operational logs, reports, and documentation for quality, accountability, and adherence to expectations.
Coordinate with planning, scheduling, and site leadership to execute the annual maintenance plan.
Own the site risk register and escalate items to the Chief Engineer and leadership.
Conduct administrative audits of systems, records, and asset data to ensure accuracy and completeness.
Coordinate inventory reconciliation with operational teams and ensure documentation reflects current state.
Own site performance metrics and KPI narratives; surface trends, gaps, and opportunities to leadership.
Own completeness and compliance of regulatory, environmental, and operational documentation.
Lead site inspection readiness, coordinate reviews, and represent the site in findings discussions.
Oversee operational procedures and documentation, including EOPs, SOPs, and MOPs, ensuring accuracy, version control, and accessibility.
Organize and provide documentation for internal and external audits and reviews.
Review site drawings, escalation processes, and supporting materials for accuracy and alignment with operational standards.
Lead site coordination during incidents, maintenance activities, and procedural execution; provide stakeholder status updates so technical teams can focus on execution.
Coordinate RFCs and MOPs with Operations Engineering and vendors, including leading MOP walks before scheduled and project work.
Own customer engagement cadence, including 52-week planner reviews and site MBR/QBR delivery.
Represent the site in change-management and review forums, including CAB and TPRM.
Own seasonal readiness activities and verify completion according to approved procedures.
Lead pre-event and holiday readiness planning through coordination and verification.
Own compliance with regulatory and safety requirements and drive timely closure of identified gaps.
Align internal teams, including Operations, Service Delivery, EHS, and vendors, to support visibility and compliance.