Senior Data Center Engineer
About The Position
DigitalOcean is seeking a Senior Data Center Engineer to build and scale reliable data center infrastructure for its cloud and AI platform. Based onsite in Memphis, Tennessee, the role owns complex deployments and repairs with little instruction, serves as an escalation point for difficult and recurring issues, and helps improve team operations. The engineer mentors technicians and engineers, leads smaller and site-wide projects, and helps define standards for reliable site operations. The role reports to the Data Center Manager. The position involves deploying and troubleshooting GPU and AI infrastructure, servers, network and storage hardware, and Linux systems. It also includes reviewing data center spaces against power, cooling and cabling standards, maintaining operational documentation and processes, tracking metrics, and supporting inventory and asset management. The role may involve 12-hour shifts at non-standard hours, participation in an on-call rotation, and domestic travel of up to 10%, including occasional overnight stays at other sites.
Requirements
- Bachelor’s degree or four years of equivalent work experience.
- Three years of experience troubleshooting IT systems.
- Experience deploying and troubleshooting GPU hardware at scale for AI workloads.
- Strong understanding of infrastructure hardware deployment and troubleshooting across networking, hardware, and Linux OS.
- Strong understanding of Linux operating systems and proficiency with bash scripting.
- Working knowledge of data center power and cooling, and a strong understanding of cabling plans and best practices.
- Strong problem-solving skills and ability to perform deep technical investigations to resolve issues quickly and efficiently.
- Ability to operate effectively through ambiguity.
- Experience mentoring or training junior engineers and technicians.
- Willingness to participate in an on-call rotation.
- Ability to travel domestically, typically up to 10%, including travel between multiple locations during the workday and occasional overnight stays at other sites.
- May work 12-hour shifts, including evenings, nights, weekends, and holidays.
- Ability to be on your feet all day and lift objects up to 50 pounds.
Responsibilities
- Own complex deployments from start to finish, including GPU and AI infrastructure, servers, network, and storage hardware.
- Serve as an escalation point for complex and recurring hardware, network, GPU, and Linux OS issues.
- Lead reviews of data center events and incidents, identify root causes using data, and drive fixes through timely resolution and closure.
- Review new data center spaces, cages, and suites against power, cooling, and cabling standards.
- Write, review, and approve operational documentation, runbooks, and procedures; improve and standardize site procedures.
- Track and report operational metrics and recommend improvements.
- Provide input on hardware, materials, and staffing needs for upcoming projects.
- Lead site-wide projects and mentor Data Center Technicians and Engineers.
- Partner with peers and leaders across teams, sharing knowledge through documentation, demonstrations, and team learning sessions.
- Ensure RMA, inventory, and asset management processes are consistently followed at the site.
Benefits
- Reimbursement for relevant conferences, training, and education, subject to company policy.
- Flexible time off may be available, depending on location and eligibility.
- Local team meetups may be available, depending on location and eligibility.
- Mental health and well-being support may be available, depending on location and eligibility.
- Eligible employees may participate in the annual bonus plan.
- Eligible employees may receive a new-hire equity grant.
- In participating countries, eligible employees may participate in the Employee Stock Purchase Program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
