Senior Data Center Engineer
About The Position
DigitalOcean is seeking a Senior Data Center Engineer to build and scale reliable data center infrastructure for its cloud and AI platform. Reporting to the Data Center Manager, this role owns complex deployments and repairs with limited instruction, serves as an escalation point for difficult and recurring issues, and improves team operations. The engineer mentors technicians and engineers, leads smaller and site-wide projects, and helps establish standards that support reliable site operations. The position is onsite in Wenatchee, Washington. The shift schedule is to be confirmed; the role may involve 12-hour shifts during non-standard business hours, including evenings, nights, weekends, and holidays. The role includes an on-call rotation and domestic travel, typically up to 10%, with occasional overnight stays at other sites.
Requirements
- Bachelor’s degree or 4 years of equivalent work experience.
- 3 years of experience troubleshooting IT systems.
- Experience deploying and troubleshooting GPU hardware at scale for AI workloads.
- Strong understanding of infrastructure hardware deployment and troubleshooting across networking, hardware, and Linux OS.
- Strong understanding of Linux operating systems and proficiency with bash scripting.
- Working knowledge of data center power and cooling, and a strong understanding of cabling plans and best practices.
- Strong problem-solving skills and ability to perform deep technical investigations to resolve issues quickly and efficiently.
- Ability to operate and navigate effectively through ambiguity.
- Experience mentoring or training junior engineers and technicians.
- Willingness to participate in an on-call rotation.
- Ability to travel domestically, typically up to 10%, including between multiple locations during the workday and occasionally to other sites for overnight stays.
- May work 12-hour shifts, including during non-standard business hours such as evenings, nights, weekends, and holidays.
- Ability to be on your feet all day and lift objects up to 50 lbs.
Responsibilities
- Own complex deployments from start to finish, including GPU and AI infrastructure, servers, network, and storage hardware.
- Serve as an escalation point for troubleshooting complex and recurring hardware, network, GPU, and Linux OS issues.
- Lead reviews of data center events and incidents, use data to identify root causes, and drive fixes through timely resolution and closure.
- Review new data center spaces, cages, and suites against power, cooling, and cabling standards.
- Write, review, and approve operational documentation, runbooks, and procedures; improve and standardize site procedures.
- Track and report operational metrics and recommend improvements.
- Provide input on hardware, materials, and staffing needs for upcoming projects.
- Lead site-wide projects and mentor Data Center Technicians and Engineers.
- Partner with peers and leaders across teams, sharing knowledge through documentation, demos, and team learning sessions.
- Ensure RMA, inventory, and asset management processes are followed consistently at the site.
Benefits
- Eligible to participate in DigitalOcean’s annual bonus plan; bonus amounts depend on company and individual performance.
- May be eligible for a new hire equity grant, subject to plan terms and local eligibility.
- Eligible employees may have the opportunity to participate in the Employee Stock Purchase Program in participating countries.
- Flexible time off.
- Local team meetups.
- Mental health and well-being support.
- Reimbursement for relevant conferences, training, and education, subject to company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
