Senior Data Analyst (Retention & SaaS Analytics)

SpotOn•San Francisco, CA

1d•$150,000 - $170,000•Hybrid

About The Position

This is a hybrid position, 3x/week in our San Francisco office. Behind every renewal, cancellation, software adoption, and support conversation is an opportunity to better understand what helps our merchants succeed. This role exists to turn those signals into action. You'll help SpotOn understand the moments that matter throughout a merchant's journey, from their first interaction with our platform to go-live, and long-term success. You'll uncover what helps merchants thrive, where we can improve, and how we can build better experiences at every stage. Your work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering. Retention is one of the highest-leverage opportunities at SpotOn. Every improvement means more merchants growing their business with us, stronger recurring revenue, and better products built from real customer insights. As the owner of merchant retention and SaaS analytics, you'll help shape how we measure success, prioritize investments, and make decisions across the company. It's an opportunity to influence strategy through data. You'll join a Finance & Data Analytics team where ownership is part of how we work. We build systems that make trusted insights available to everyone, helping teams spend less time finding answers and more time helping merchants succeed.

Requirements

5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
Experience with customer retention analyses
Experience building dashboards and reporting in Power BI or similar BI tools.
Strong analytical and problem-solving skills with the ability to investigate complex business questions.
Experience translating data into clear business recommendations.
Comfortable working independently in a fast-paced, ambiguous environment.
Excellent communication skills and a collaborative mindset.
Work authorization in the U.S. is required.

Nice To Haves

Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses

Responsibilities

Own the analytics that power SpotOn's merchant retention and SaaS business.
Identify the drivers behind merchant retention, churn, and software adoption.
Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
Measure the impact of retention initiatives so we invest in what works.
Present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work.