Data Analytics Senior Analyst

Salesforce•Chicago, IL

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Data Analytics Senior Analyst will be a crucial member of a high-performance team, Attrition Insights Center of Excellence (CoE), the source of truth for renewals and attrition data & analytics at Salesforce. Successful candidates will be able to use data to drive insights, provide strategic recommendations, uncover trends, build scalable assets and data models.

Requirements

4+ years of management consulting and/or business operations experience
Degree in a quantitative field or equivalent relevant experience required.
Proficiency with SQL (Snowflake) and Tableau.
Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment
Strong presentation skills
Familiarity with CRM and data management
High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)
Strong communication skills, both written and verbal
Use of AI in daily operations
Strong situational analysis, negotiation, and decision-making abilities.
Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Nice To Haves

Python and/or R a plus

Responsibilities

Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.
Collaborate with Data Architecture and Data Engineering to enhance data infrastructure and data governance
Document processes, data sources, metric definitions and enablement materials for diverse stakeholders
Build and deliver presentations with recommendations to senior executives
Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered
Understand the underlying data architecture supporting the Renewals business and identify drivers of attrition