Senior Business Analyst - Data Analytics

State of Utah Office of the Governor • Taylorsville, UT

6d • Hybrid

About The Position

The Senior Business Analyst - Data Analytics role focuses on developing and maintaining data-driven solutions to support the Utah Office of Recovery Services (ORS). This position involves creating reports, dashboards, and data extracts related to child support and Medicaid recovery. The analyst will design, develop, and optimize SQL-based data solutions, monitor operational processes for quality and accuracy, and provide analytical guidance to stakeholders. A key aspect of the role is ensuring compliance with data governance, reporting requirements, and handling sensitive information. The position also involves recommending and enhancing automated systems and supporting projects to improve agency operations. Collaboration with team members, leadership, and stakeholders is essential for achieving departmental initiatives and continuous improvement.

Requirements

• A degree in data analysis, mathematics, Computer Science, or a related field. Equivalent work-related experience may be considered in lieu of a degree.
• Experience using SQL for data analysis, reporting, query development, and data extraction.
• Experience working with large datasets, survey data, reporting systems, and analytical methodologies in support of operational and strategic decision-making.
• Strong analytical, auditing, and problem-solving skills, including the ability to identify patterns, evaluate data quality, recognize operational issues, assess risks, and develop logical and effective solutions to complex business problems.
• Ability to monitor and evaluate programs, processes, reporting practices, and operational performance to ensure quality, effectiveness, accuracy, and compliance with applicable standards and requirements.
• Ability to read, interpret, and apply laws, regulations, policies, procedures, standards, and reporting requirements.
• Experience presenting analytical findings, technical concepts, recommendations, and reporting outcomes to internal and external stakeholder groups, including non-technical audiences.
• Strong written and verbal communication skills, including the ability to prepare technical documentation, reports, findings, recommendations, and project-related materials.
• Ability to adapt automated systems, recommend system enhancements, and support technical solutions that improve operational efficiency and meet complex business needs.
• Ability to work independently, manage multiple priorities, collaborate across teams, and support projects and operational initiatives in a fast-paced environment.

Nice To Haves

• Experience with AWS QuickSight or other business intelligence and data visualization platforms is preferred.
• Knowledge of child support, Medicaid recovery, government operations, or related public sector programs is preferred.
• Critical thinking and reasoning skills used to evaluate alternatives, identify operational impacts, and support sound business decisions.
• Active listening and interpersonal communication skills with the ability to understand stakeholder needs and communicate effectively across technical and business teams.
• Reading comprehension skills with the ability to understand complex written materials, policies, regulations, and technical documentation.
• Strong inductive and deductive reasoning abilities, including the ability to identify relationships between data, recognize patterns, and apply general rules to specific operational challenges.
• Attention to detail, including the ability to recognize data discrepancies, inconsistencies, operational concerns, or reporting issues before they become larger problems.
• Ability to organize, prioritize, and manage information, processes, and reporting activities according to established standards, rules, and timelines.
• Strong verbal, written, and presentation skills with the ability to clearly communicate information, ideas, findings, and recommendations to diverse audiences.

Responsibilities

• Develop reports, briefs, dashboards, and data extracts related to child support and Medicaid recovery to support department operations, legislative requirements, executive leadership, and external partner needs using government, public, and industry data sources.
• Design, develop, maintain, and optimize SQL-based data extracts, reporting solutions, analytical datasets, and automated reporting processes to support operational, research, evaluation, and decision-making activities.
• Monitor, evaluate, audit, and review operations, programs, processes, systems, and reporting practices for quality, accuracy, effectiveness, compliance, and completeness; identify operational issues or potential problem areas and recommend data-driven solutions and process improvements.
• Provide analytical guidance, research support, feasibility analysis, and strategic recommendations to internal and external stakeholders, including presenting findings, responding to legislative and public inquiries, and translating technical information into business terms for cross-functional audiences.
• Assist with data quality reviews, query Management, data validation, quality control processes, and reporting integrity efforts to ensure accuracy, consistency, reliability, and compliance with agency standards and reporting requirements.
• Ensure compliance with applicable laws, regulations, policies, procedures, reporting requirements, and data protection standards related to data governance, reporting practices, and the handling of sensitive or regulated information.
• Recommend, adapt, design, and enhance automated systems, reporting solutions, and user-level system improvements to better support agency operations, complex business needs, and integration with existing systems.
• Plan, coordinate, and support projects, programs, reporting initiatives, and operational improvement efforts by developing project documentation, recommendations, findings, and implementation support materials.
• Work collaboratively with team members, leadership, technical staff, and stakeholders to support department initiatives, operational goals, and continuous process improvement efforts.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree