Senior Data Analyst, Client Ops

Engine

1d • Hybrid

About The Position

At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.
To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.
More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.
Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

Requirements

• 5+ years of experience as a Data Analyst, with a heavy focus on Operations, Trust & Safety, or Customer Support Analytics.
• High proficiency in Tableau or Hex is preferred.
• Advanced ability to write complex SQL queries to join disparate datasets (e.g., matching support tickets to platform usage logs).
• Bachelor’s degree in a quantitative field (Statistics, Economics, Data Science, etc.).

Nice To Haves

• Experience identifying anomalies or patterns associated with fraud or platform abuse is a significant plus.
• An inquisitive mindset, when you see a spike in "Resolution Time," you don't stop until you find the technical or process-driven "why."

Responsibilities

• Own the reporting and optimization of Case Volume and Resolution Rates.
• Identify bottlenecks in our support funnel and recommend strategies to decrease "Time to Resolve."
• Monitor real-time data to detect site issues or technical anomalies that impact user experience, acting as the bridge between Client Ops and Engineering for rapid incident response.
• Develop and maintain dashboards to track suspicious activity and fraud patterns, ensuring the platform remains secure for all legitimate users.
• Use Tableau to build comprehensive visualizations that allow leadership to see "at a glance" how effectively we are serving our clients and where the biggest operational risks lie.
• Investigate why certain issues recur.
• Partner with Data Engineering to ensure that data from our support tools and site logs are correctly ingested into Snowflake for deep-dive analysis.
• Translate complex operational data into clear, high-impact insights for senior leadership, focusing on how to scale our service model without increasing headcount linearly.

Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Check out our full list at engine.com/culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior