Senior Data Analyst (Retention & SaaS Analytics)
About The Position
SpotOn is seeking a Senior Data Analyst specializing in Retention & SaaS Analytics. This role is crucial for understanding merchant success and turning data signals into actionable insights. The analyst will focus on the entire merchant journey, from initial interaction to long-term success, identifying factors that contribute to merchant thriving and areas for improvement. The work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering. Retention is a key growth area for SpotOn, and this role will directly impact recurring revenue and product development by leveraging customer insights. The analyst will be part of the Finance & Data Analytics team, contributing to systems that provide trusted insights to all teams.
Requirements
- 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
- Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
- Experience with customer retention analyses
- Experience building dashboards and reporting in Power BI or similar BI tools.
- Strong analytical and problem-solving skills with the ability to investigate complex business questions.
- Experience translating data into clear business recommendations.
- Comfortable working independently in a fast-paced, ambiguous environment.
- Excellent communication skills and a collaborative mindset.
- Work authorization in the U.S. is required.
Nice To Haves
- Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
- Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses
Responsibilities
- Own the analytics that power SpotOn's merchant retention and SaaS business.
- Identify the drivers behind merchant retention, churn, and software adoption.
- Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
- Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
- Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
- Measure the impact of retention initiatives so we invest in what works.
- Analyze complex problems using SQL.
- Present recommendations to executives.
- Automate recurring analyses.
- Build tools that eliminate repetitive work.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
