Senior Customer Tech Support Specialist (Help Desk)
Astrion•Dahlgren, VA
•Onsite
About The Position
Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
Requirements
- Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
- Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow
- Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
Responsibilities
- Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support.
- Provide advanced troubleshooting for hardware, software, and network systems.
- Assist with equipment provisioning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
