Customer Tech Support Specialist (Help Desk)
Astrion•Dahlgren, VA
•Onsite
About The Position
Customer Technical Support Specialist - Support II Astrion has a contingent opening for a Customer Technical Support Specialist – Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
Requirements
- Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support
- Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow.
- Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation.
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, MD-102
Responsibilities
- Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support.
- Provide advanced troubleshooting for hardware, software, and network systems.
- Assist with equipment provisioning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
