Help Desk Support Specialist

State of Oklahoma • Oklahoma City, OK

1d • Onsite

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.
This position has an annual rate of $36,400.00.
The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Requirements

• Knowledge of office methods and procedures; grammar, punctuation, and spelling; mathematics; preparing and interpreting charts and graphs; telephone procedures; and standard business communications
• Proficient typing skills with the ability to type at least 40wpm.
• Skills required to operate office machines including computers.
• Ability to follow oral and written instructions; establish and maintain effective working relationships with others; establish and maintain filing systems.
• Excellent communication skills: excellent customer service; strong problem-solving abilities; and attention to detail
• Ability to prepare documents.

Nice To Haves

• An Associate’s Degree in any field
• OR two (2) years of clerical experience or a closely related field,
• OR equivalent combination of education and experience.
• Have previous customer service experience.
• Is proficient in typing at least 50wpm with minimal errors.

Responsibilities

• Assists the Help Desk with providing prompt and professional assistance to customers, staff, and partners.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
• Produces documents of various levels of complexity
• Enters and retrieves information using a computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Assists customers in securing needed information and documents.
• Trouble shoots minor IT and equipment issues; for more complicated issues, routes to the appropriate team to find resolution.
• Other duties as assigned.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Benefits

• benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan
• 11 paid holidays
• 15 days of paid annual leave, which increases with every 5 years of service
• 15 days of paid sick leave
• longevity payments based on their years of service with the State of Oklahoma

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree