Senior Customer Support Specialist

Ballston Spa National Bank•Ballston Spa, NY

5d•Onsite

About The Position

Invest in your future with BSNB! We are growing! Are you looking to advance your career with a nationally recognized community bank that is named one of the Best Places to Work? Ballston Spa National Bank (BSNB) is looking to hire a Senior Customer Support Specialist to support our growing Customer Support Operations department! The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. As the Senior Customer Support Specialist, you would provide support to the Customer Support Operations department. You are responsible for handling more complex customer calls and inquiries in a timely manner and completing customer follow-up as necessary. You will collaborate with colleagues across departments to assist with more complex customer service inquiries to improve the overall customer service experience, noting trends and making recommendations for improvement. In this role, you will build positive relationships and identify opportunities based on customer needs and BSNB's existing product suite.

Requirements

High school diploma or GED required
Three years prior customer service experience required
Data entry and keyboard experience
Working knowledge of spreadsheet and word processing applications

Nice To Haves

Two years prior banking experience preferred

Responsibilities

Handling more complex customer calls and inquiries in a timely manner
Completing customer follow-up as necessary
Collaborating with colleagues across departments to assist with more complex customer service inquiries
Noting trends and making recommendations for improvement
Building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite