Senior Customer Support Specialist

Ballston Spa National Bank • Town of Milton, NY

1d

About The Position

Ballston Spa National Bank (BSNB) is seeking a Senior Customer Support Specialist to join its growing Customer Support Operations department. This role is responsible for providing support to the department by handling more complex customer calls and inquiries in a timely manner, and completing necessary customer follow-up. The specialist will collaborate with colleagues across various departments to assist with intricate customer service inquiries, with the goal of improving the overall customer service experience. Key responsibilities also include noting trends, making recommendations for improvement, building positive relationships, and identifying opportunities based on customer needs and BSNB's existing product suite.

Requirements

• High school diploma or GED required
• Three years prior customer service experience required
• Must have data entry and keyboard experience
• Working knowledge of spreadsheet and word processing applications

Nice To Haves

• Two years prior banking experience preferred

Responsibilities

• Provide support to the Customer Support Operations department
• Handle more complex customer calls and inquiries in a timely manner
• Complete customer follow-up as necessary
• Collaborate with colleagues across departments to assist with more complex customer service inquiries
• Improve the overall customer service experience
• Note trends and make recommendations for improvement
• Build positive relationships
• Identify opportunities based on customer needs and BSNB's existing product suite

Benefits

• Competitive pay
• Great benefits
• 401(k) plan with a company match
• Pro-rated paid time off (PTO) based on the regular schedule
• Staff development
• Contributions by each individual are recognized and celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 11-50 employees