About The Position
As a Senior Customer Success Manager at Boardwise, you will serve as a trusted advisor to major enterprise customers, including leading German corporations and DAX-listed companies. The role combines strategic account ownership with consulting, change management, implementation, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, and advise Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on improving collaboration, meeting processes, and decision-making. You will independently lead customer meetings and facilitate workshops on-site, representing Boardwise in professional corporate environments. Boardwise is a remote-first SaaS company founded in 2019 within Axel Springer, now an independent company focused on digitising and simplifying boardroom operations. Its enterprise-grade solution helps leadership teams and board offices manage meetings and decision-making more efficiently, securely, and transparently. The company says its solution is trusted by more than 30% of DAX-listed companies.
Requirements
- Based in Germany.
- Fluent German at C1/C2 level and strong English communication skills.
- Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation.
- Strong background in consulting enterprise customers and senior or C-level stakeholders.
- Experience working with large corporations and complex organisational structures.
- Strong understanding of corporate decision-making processes and organisational hierarchies.
- Confidence independently leading workshops, consulting sessions, and executive-level meetings.
- Strong communication, presentation, and stakeholder management skills.
- Ability to quickly understand complex organisations and translate challenges into clear solutions.
- Highly reliable, structured, proactive, and hands-on.
- Strong personal presence, charisma, and confidence when interacting with senior stakeholders.
- Willingness to travel occasionally and meet customers on-site.
Nice To Haves
- Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams.
- Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar.
Responsibilities
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion.
- Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT.
- Lead consulting, implementation, and change projects involving complex stakeholder structures.
- Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions.
- Advise customers on governance, meeting preparation, collaboration, and decision-making processes.
- Identify organisational challenges and turn them into clear recommendations and actionable next steps.
- Build strong, long-term relationships with senior stakeholders and key decision-makers.
- Identify adoption risks and develop strategies to increase usage, engagement, and customer value.
- Represent customer needs internally and collaborate with Product, Tech, Sales, and Leadership.
- Contribute to improving Customer Success processes, playbooks, and enablement materials.
Benefits
- 100% remote work and flexible working hours.
- High ownership in a fast-growing SaaS company.
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales.
- Close collaboration with enterprise customers and senior stakeholders.
- Transparent, trust-based culture with fast decision-making.
- Two to three offsites and workshops per year.
- Clear development paths and a steep learning curve.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
